EMEA Biotech SaaS Account Manager — Renewals

Benchling, Inc.; Zürich; Hybrid; CHF 75,000 - 124,000; Full time

Benefits offered by this job

Hybrid work arrangement (onsite 3 days

Job summary

Benchling, Inc. is seeking an Account Manager to nurture strategic Life Sciences customers, drive renewals and expansions, and partner with Professional Services, Product, Sales, and technical teams to maximize value of Benchling investments.

You will engage regularly with customers, develop strategies to improve health metrics, and coordinate with cross-functional teams to deliver outcomes that align with the customer's objectives and Benchling's vision.

Qualifications

• 2+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment.
• Experience negotiating contract discussions and ensuring favorable outcomes for both customer and company.
• Understanding of Life Sciences R&D processes and ability to interface with Scientists and senior IT leaders.

Responsibilities

• Build and maintain productive relationships with key stakeholders across Scientific and IT areas.
• Manage complex customers with highly technical implementations.
• Guide renewals and expansions, drive expansion of success packages, and identify customer improvement opportunities.
• Collaborate with Benchling teams to forecast adoption, expansion and retention.
• Travel 10–20% based on customer needs.

Skills

Account management

Customer success

Negotiation

Communication

Relationship building

Travel readiness

Education

BS or MSc in Biology/Life Sciences

Job description

Benchling, Inc. is seeking an Account Manager to nurture strategic Life Sciences customers, drive renewals and expansions, and partner with Professional Services, Product, Sales, and technical teams to maximize value of Benchling investments.

You will engage regularly with customers, develop strategies to improve health metrics, and coordinate with cross-functional teams to deliver outcomes that align with the customer's objectives and Benchling's vision.