Head of Professional Services, EMEA — AI Biotech Deployments

Benchling, Inc.; Zürich; Hybrid; CHF 260.000 - 420.000; Vollzeit

Zusammenfassung

Benchling, Inc. in Europe (EMEA) is seeking a Head of Professional Services to lead the growth and excellence of our services across Europe.

You will oversee deployments, ensure customer value, and align delivery with strategic objectives in a fast-growing biotech AI platform environment. You will partner with the Customer Experience and Sales teams, build high-performing teams across Europe, and drive delivery quality with strong executive engagement.

Qualifikationen

• 8+ years in professional services, implementation, or delivery leadership roles within enterprise software; life sciences, pharma, biotech, or scientific software strongly preferred.
• Ability to develop fluency with Biotech R&D processes and scientific concepts. Must be able to confidently interface and build trust with VP and C-Level Scientific & Research IT leaders in top Biotech and Pharma companies.
• Background developing a team that has proven technical, business or scientific, and consulting skills for delivery success.
• Proven experience leading distributed teams across multiple European countries, including navigating differing labor environments and travel/delivery cadences.
• Experience leading and developing a strong set of managers that own delivery quality and execution, as a second line leader.
• Direct experience managing delivery through third‑party systems integrator partners, including holding partners accountable for quality.
• Strong commercial acumen: comfort owning SOW economics, margin, and forecasting
• Executive presence with technical and scientific buyers; ability to run high‑stakes EBRs and escalations.
• Fluency in English required; additional European languages (German, French) a strong plus given the DACH and French‑speaking customer base.
• Genuine enthusiasm for AI‑enabled delivery models.

Aufgaben

• Delivery Leadership
• Team & Org Building
• Partner & Ecosystem Management
• Commercial Ownership
• Customer & Executive Engagement

Kenntnisse

Delivery leadership

Distributed teams

Enterprise software

Biotech industry knowledge

Executive stakeholder management

SOW economics

Partner management

English fluent

Jobbeschreibung

Benchling, Inc. in Europe (EMEA) is seeking a Head of Professional Services to lead the growth and excellence of our services across Europe.

You will oversee deployments, ensure customer value, and align delivery with strategic objectives in a fast-growing biotech AI platform environment. You will partner with the Customer Experience and Sales teams, build high-performing teams across Europe, and drive delivery quality with strong executive engagement.