Embedded CRM & Agentic AI Advisory Consultant

ServiceNow; Zürich; Hybrid; CHF 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking an Advisory Solution Consultant - CRM & Agentic AI for the Switzerland market. You’ll be the technical face, embedding with customers, performing in-depth Discovery, and proving value via POV on live data using our Agentic workflow capabilities.

You’ll partner with Sales, Product Management, and Executives to turn a single high-value use case into measurable business outcomes, while aligning with data privacy and compliance.

Qualifications

• Hands-on POV engagements on real customer data
• Experience applying AI and Agentic workflows to CRM
• 10+ years of pre-sales solution consulting or sales engineering

Responsibilities

• Lead Discovery-first, POV-centric engagements with technical depth
• Embed as an engineer to configure Agentic workflows in customer environments
• Translate POV outcomes into executive value narratives
• Collaborate with product management to refine Agentic capabilities
• Ensure adherence to regional data privacy and enterprise compliance
• Represent the company at enterprise events and leadership summits

Skills

POV-centric selling

Discovery rigor

CRM expertise

Executive storytelling

Cross-functional collaboration

Education

Bachelor's degree or higher in related field

Tools

ServiceNow platform

Agentic workflows

Cloud software solutions

Job description

ServiceNow is seeking an Advisory Solution Consultant - CRM & Agentic AI for the Switzerland market. You’ll be the technical face, embedding with customers, performing in-depth Discovery, and proving value via POV on live data using our Agentic workflow capabilities.

You’ll partner with Sales, Product Management, and Executives to turn a single high-value use case into measurable business outcomes, while aligning with data privacy and compliance.