Admissions Officer

EHL; Lausanne; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Free meals

Parking or transport allowance

Access to services and facilities

Job summary

EHL in Lausanne, Switzerland, is seeking an Admissions Officer to manage end-to-end admissions for Undergraduate and Graduate programs. You will evaluate candidate eligibility, communicate with applicants, and coordinate with marketing, financial aid, and operations to ensure a seamless student journey.

The role emphasizes data integrity, timely responses, and collaboration with remote and on-site teams to uphold accreditation standards and institutional goals.

Qualifications

• Experience in admissions, administrative support, or similar roles.
• Strong customer-facing service mindset with accuracy.
• Proficiency in Microsoft Office and IT systems.

Responsibilities

• Review and assess applications to determine eligibility and support decision-making.
• Guide candidates through the admissions process with timely information.
• Respond to inquiries via email, phone, and other channels.

Skills

Customer service

English fluency

Microsoft Office

CRM tools

Remote collaboration

Education

CFC or equivalent

Bachelor’s in Management

Tools

Admissions CRM

IT systems

Job description

Join us and shape the future of hospitality today!

EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.

We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.

The Admissions and Enrollment department at EHL is responsible for managing the entire admissions process for Undergraduate and Graduate academic programs. It supports prospective students from initial contact through to final enrollment, carefully evaluating applications with both rigor and a personalized approach. The department plays a key role in selecting candidates who align with EHL’s values, academic excellence, and professional potential. Its mission is to build diverse, international, and high-potential student cohorts.

To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.

The Admissions Officer plays a vital role in executing the end-to-end admissions process, from application submission to student enrolment. This role is responsible for evaluating candidate eligibility, ensuring timely communication with prospective students, and providing exceptional support throughout the admissions & enrollment journey. You will work closely with marketing, recruitment, financial aid, and operations teams to deliver a seamless and student-centered admissions experience. You will also ensure the efficiency and effectiveness of admissions operations through streamlined processes and robust data management, supporting informed decision-making and institutional goals.

What will you do ?

• Review and assess student applications to determine eligibility based on academic and institutional criteria, and support admissions decision-making.
• Guide candidates through the admissions process, providing timely and accurate information on requirements, deadlines, and next steps, including participation in recruitment events when necessary.
• Respond promptly and professionally to enquiries from prospective students via email, phone, and other communication channels.
• Maintain accurate and up-to-date admissions data and records in institutional systems, ensuring compliance with data integrity standards.
• Ensure enrolled candidates have met all admissions conditions upon commencement of studies, following up on outstanding admissions conditions and integrity assessments in a timely manner.
• Provide real-time and accurate data on the admissions funnel to support forecasting, decision making, and planning.
• Collaborate with internal teams to ensure alignment in messaging, outreach, scholarships, and candidate support, as well as the Academic Office to ensure compliance with accreditation and institutional policies.
• Coordinate with operations to support the smooth transition from admission to enrolment.
• Contribute to the development and enhancement of admissions processes, tools, and candidate engagement strategies.

Who you are ?

• You have a CFC or equivalent qualification, and a bachelor’s degree in management or a related field is an asset.
• You have at least 3 years of experience in admissions, administrative support, or a similar role, preferably within an educational environment.
• You have proven experience in customer-facing roles and are committed to delivering excellent service.
• You have strong analytical skills and are proficient in Microsoft Office and IT systems.
• You have experience working with Admissions CRM tools and managing candidate data efficiently.
• You are service-oriented, detail-focused, and process-driven, with a commitment to accuracy and quality.
• You have experience collaborating with remote teams, which is considered a plus.
• You are fluent in English (C1); French (C1) and other languages are a plus.

What we offer ?

We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.

We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.

We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.

You will enjoy being part of a passionate, multidisciplinary and talented team.