Duty Supervisor - GVA

SmartRecruiters, Inc.; Genf; Hybrid; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Etihad Airways in Geneva seeks an experienced Airport Operations Supervisor to plan, direct and supervise shift-based airport activities. You will oversee passenger/aircraft handling, safety and security performance, and on-time outcomes while coordinating with service providers to maintain high standards.

The role requires strong communication, supervisory skills, and the ability to navigate a multicultural environment, ensuring compliance with regulatory and company requirements on every shift.

Qualifikationen

• Degree level education desirable with knowledge of frontline service delivery and communication skills.
• Experience in a highly pressured, multicultural supervisory role within a shift environment.
• 5–7 years in service, hospitality, airline or retail with aviation/travel knowledge.
• Mature personality with outstanding communication and supervisory abilities.
• Ability to balance guest-centric focus with corporate priorities and coordinate teams on shift.

Aufgaben

• Oversee passenger and aircraft handling operations on a shift, ensuring checklists and brand requirements are followed.
• Manage safety and security outcomes through hazard identification and compliance monitoring.
• Coordinate VIP/MAAS, PRM and special guest planning and execution on duty.
• Liaise with Guest Control, Network Control and SOC to minimize disruption and protect service quality.
• Deliver and rehearse station emergency response, disruption planning and business continuity.
• Ensure on-time performance on a shift basis with accurate delay reporting and follow-up.
• Promote airport ancillary sales and monitor process compliance against targets.
• Maintain and report customer service standards and KPI performance.
• Ensure adherence to local authority documentation and reporting requirements.
• Make day-to-day operational decisions to manage safety and security risks on shift.

Kenntnisse

Communication skills

Supervisory skills

Multicultural experience

Shift work

Ausbildung

Degree level education

Frontline service delivery knowledge

Jobbeschreibung

Plan, direct and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.

Accountabilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements


• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting


• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests


• Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity


• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans


• Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting and follow-up of delays


• Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets


• Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs


• Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.


• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards and threats


• Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations

Qualifications

Education & Experience

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills


• Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required


• Minimum 5-7 years experience within service, hospitality, airline or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies


• Role requires mature personality with outstanding communication skills, supervisory skills and passion to deliver service


• Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift

Additional Information

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.