Desktop Engineer L1

Iron Systems, Inc; Zofingen; Híbrido; CHF 70.000 - 100.000; Jornada completa

Descripción de la vacante

Iron Systems, Inc. in Switzerland is seeking an IT Support Engineer to provide onsite and remote user support across locations. You will handle PC, VDI, and mobile device support, assist with printing, and manage hardware issues.

The role requires Windows 10/11 expertise, O365, VPN, MDM, imaging with Autopilot/Intune, and strong communication in English and local language. You will collaborate with network/server teams and support VIP users.

Formación

• Expertise in Windows 10/11 administration.
• Strong troubleshooting of MS Office and O365.
• Hardware troubleshooting for PC & peripherals.
• Experience with VPN and MDM exposure.

Responsabilidades

• Provide onsite and remote end-user support.
• Deliver PC, VDI Host, and mobile device support.
• Support printing and scanning devices.
• Manage break-fix for hardware and software.
• Perform IMAC for PCs and peripherals.
• Assist desktop apps and local installations when remote deploys fail.
• Facilitate new tech implementations and user training.
• Support VIP users and meeting-room tech.
• Assist IT asset management and inventory.
• Coordinate loaning of IT equipment.
• Support business events and workplace tech.
• Provide hands-on support for network/server teams.
• Install, inspect, test wiring and connectivity.
• Document service activities and tickets.
• Ensure timely acceptance and closure of service requests.
• Promote IT best practices to users.
• Maintain and upgrade hardware/software.

Conocimientos

Win 10/11 admin

MS Office troubleshooting

Hardware troubleshooting

Office upgrades

Dell hardware

VPN troubleshooting

MDM support

Autopilot/Intune imaging

OneDrive tools

Data migration tools

Networking basics

Server administration

Communication skills

English + Native

Herramientas

Intune

Autopilot

SCCM

Office 365

Windows Imaging

Descripción del empleo

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills

• Expertise on windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )
• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
• Microsoft windows 10/11 Certification.
• MAC iOS Knowledge

Additional Requirements

• EUC L1 side experience; Windows 10/11, MS Teams.
• Conversational German; site-visit staff bilingual (DE + EN).
• Plant, refinery or chemical-park experience.
• Own laptop, console/patch cables, tools, licensed antivirus.
• Registered workers with valid work authorization.