DEPARTMENT MANAGER - MENSWEAR

BRUNELLO CUCINELLI SUISSE SA; Schweiz; On-site; CHF 90,000 - 130,000; Full time

Job summary

Brunello Cucinelli Suisse SA is seeking a Department Manager to lead flagship store operations, train and mentor the sales team, and ensure an outstanding luxury customer experience in line with brand standards. You will cultivate client relationships on the showroom floor, drive sales targets, coordinate events with HQ, and maintain visual standards and product knowledge across new collections.

Fluent in French and English; a third language is a plus.

Qualifications

• Minimum 5 years in Luxury Retail with proven management experience.
• Strong business acumen and solid understanding of market and customers.
• Fluent in French and English; another language is a plus.

Responsibilities

• Cultivate relationships with customers through active shop floor presence and premium service.
• Lead and motivate the sales team while guiding sales operations and CRM guidelines.
• Support store management and HQ in events, trunk shows, and visual standards.
• Ensure high standards via correct implementation of Visual Guidelines and product knowledge.
• Report missed opportunities and drive continuous improvement with management.

Skills

Customer relationship

Team leadership

People management

Market & customer insights

Tools

Xstore

Salesforce CRM

Job description

Job Description Profile

In Brunello Cucinelli the Department Manager covers a key function in providing support to the Business. Requirements include helping run the concession, being a guide to the team and acting as a reference point for customers.

Role responsibilities

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.
• Promoting the achievement of assigned targets, guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.
• Supporting the Store Managament and the HQ, in organizing events and trunk shows in order to introduce new customers to the Brunello Cucinelli world.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines.
• Enriching its presence through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.
• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented.
• Motivating the Sales team in carrying out daily activities with a sense of responsibility.
• Furthermore, in order to guarantee continuous improvement is responsible for ensuring each team member receives constant feedback.
• Supporting the stock team, when required, especially during inventories.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications

For the role of Department Manager we are seeking a candidate with at least 5 years of experience in Luxury Retail and with a proven management experience. To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill. The knowledge of French and English is mandatory while fluency in a third language will be considered as plus.

Selection Process

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes. Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared. Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.

Company Story

Brunello Cucinelli The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. Specialised in high-quality cashmere production, our company has developped over time a personal vision of contemporary and refined elegance, which is reflected in our proudly Made in Italy ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line. High craftsmanship and premium-quality materials nurture our continuous aesthetic research, the most authentic meaning of our identity. We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.