ASSISTANT STORE MANAGER

BRUNELLO CUCINELLI SUISSE SA; Schweiz; On-site; CHF 110,000 - 150,000; Full time

Job summary

Brunello Cucinelli Suisse SA is seeking an Assistant Store Manager to support the Store Manager in delivering the brand's luxury shopping experience in our Swiss boutique. You will lead on-floor operations, guide the in-store team, and act as a reference point for customers, ensuring alignment with brand philosophy and CRM guidelines.

You bring at least 8 years in retail with 2 years in managerial roles within luxury retail, strong organizational and people leadership skills, fluent French and

Qualifications

• Minimum 8 years in Retail.
• At least 2 years in managerial roles in luxury Retail.
• Excellent organisational skills and attention to detail.
• Fluent in French and English; other languages a plus.

Responsibilities

• Cultivate relationships with customers with active shop-floor presence.
• Communicate clearly with clients and colleagues in mother tongue and foreign languages.
• Guide sales operations and ensure selling ceremony aligns with guidelines.
• Collaborate with Store Manager to set KPI-based goals and targets.
• Support events and trunk shows to recruit new customers and boost CRM actions.
• Ensure Visual Guidelines are implemented; coordinate displays.
• Update team on Brunello Cucinelli product and collections.

Skills

Leadership

Communication

Customer relationship

Team coordination

Organisational skills

French & English fluency

Tools

Xstore management system

Salesforce CRM

Job description

Profile:

The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Requirements include helping run the Boutique, being a guide to the in-store team and acting as a reference point for customers.

Role responsibilities:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.
• Guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.
• Collaborates with Store Manager to set goals that are specific, actionable and based on established KPI's, promoting the achievement of assigned targets based both on store targets and set up goals,
• Supporting the Store Manager in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
• Enriching its presence in the Boutique through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.
• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Assistant Store Manager will also be required to provide feedback through reports related to: sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.
• Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility.
• Safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings.
• Cooperating with the stock department, providing support when required, especially during inventories.
• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Assistant Store Manager, we are looking for a candidate with an experience of minimum 8 years in Retail and with at least 2 years gained in managerial roles in a luxury Retail brand. The ideal profile has a solid understanding of the product and a deep knowledge of the fashion industry and luxury sector. To be successful in this role, applicants must have excellent organisational skills, meticulous attention to detail and ability to work in a team environment. High flexibility, people management skills and the ability to lead the team in a fast-paced environment are considered fundamental. Fluency in French and English is required; the knowledge of another language will be considered a plus.

Brunello Cucinelli

The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. Specialised in high-quality cashmere production, our company has developped over time a personal vision of contemporary and refined elegance, which is reflected in our proudly Made in Italy ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line. High craftsmanship and premium-quality materials nurture our continuous aesthetic research, the most authentic meaning of our identity. We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.