Delivery Operations Manager - Token Factory

Xapply; Schweiz; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Xapply is seeking a Delivery Operations Manager for Token Factory in Switzerland to build the operational framework that connects sales, delivery, engineering, and customer success throughout the customer lifecycle.

You will ensure AI inference customers move from proof of concept to production with clear processes, documentation, ownership, and proactive risk surfacing, while identifying automation opportunities and strengthening integrations across business systems.

Jobbeschreibung

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Delivery Operations Manager - Token Factory based in Switzerland.

This role is focused on building the operational framework that connects sales, delivery, engineering, and customer success throughout the customer lifecycle. You will ensure that AI inference customers move smoothly from initial proof of concept through production, with clear processes, documentation, and ownership. The position combines post-sales operations, commercial coordination, customer visibility, and process improvement. You will establish reliable ways of tracking customer health, workloads, contracts, renewals, and operational dependencies while proactively surfacing risks. You will also identify opportunities to automate manual workflows and strengthen integrations across business and technical systems. This is an opportunity to bring structure and operational clarity to a fast-moving, international AI environment while working closely with both commercial and technical teams.