Delivery Coordinator (3-5 shifts/week)

Mimo Hospitality; Zürich; On-site; CHF 39,000 - 55,000; Part time

Benefits offered by this job

Fantastic staff food

Discounts at Alba Sourdough Pizza

Dedicated training budget

Job summary

Mimo Hospitality is seeking a Takeout, Delivery & Dispatch Operator for ALBA Sourdough Pizza in Zürich. Drive thoughtful takeout service from order to delivery, ensuring speed, accuracy, and guest satisfaction while maintaining ALBA’s high standards.

You will handle both takeout and on-site service with a friendly, proactive approach and support timely deliveries in a fast-paced environment. Ideal candidates bring passion for hospitality, strong English and German, and willingness to learn.

Qualifications

• Experience in fast-paced takeout/delivery-focused restaurant environments preferred.
• Ability to multitask and stay calm under pressure during peak times.
• Strong communication and guest service orientation required.
• Willingness to learn, grow with Mimo-Hospitality, and adhere to agile principles.

Responsibilities

• Engage guests with a warm, professional attitude and solve problems as tickets come in.
• Serve as the bridge between pizzeria and guest at the pass, packing pizzas quickly and neatly.
• Manage takeout orders across phone, in-person, UberEats, and direct deliveries with precision.
• Ensure ALBA-style service and on-site quality under high service demands.
• Welcome guests dining in-house and coordinate direct deliveries with drivers.

Skills

Hospitality mindset

Team leadership

Multitasking

English/German fluency

Italian (advantage)

Job description

Founded by Meagan Cederbaum and Simon Bernhard, Mimo Hospitality is a Swiss hospitality group passionate about creating memorable experiences and strengthening communities worldwide. "Mimo" stands for (mi)cro-(mo)ments. We are totally focused on the little moments in between. We believe in holistic services, which means going beyond the four walls of a restaurant or hotel and immersing ourselves in the digital world. Before, during and after, whether online or right in front of you, we take the time to carefully craft our concepts and accompany you on every step of your journey. Because every micro-moment is an opportunity to offer something special. Our ultimate goal is to change the way you experience hospitality by enabling inclusive hospitality. This means consistently putting our community at the centre, creating impactful human experiences and consciously running our businesses according to agile principles.

About ALBA Sourdough Pizza

ALBA Sourdough Pizza began in Kreis 3 in Zurich and has since grown into a multi-location concept celebrated for artisanal sourdough pizza and community-driven hospitality. Our foundation is AULUS, our now 160-year-old sourdough starter, which fuels our dough and embodies our commitment to craftsmanship and flavour. We continue to work directly with a unique network of producers, importing high-quality ingredients and cutting out middlemen to support sustainable food systems. Today, ALBA can be found in several Zurich neighbourhoods — including our original Wiedikon pizzeria as well as our Triemli and Kreis 6 locations — bringing exceptional pizzas, takeout and delivery experiences to a broader community while upholding our standards of quality and care.

Overview

We are looking for ambitious, determined and passionate people who want to be part of the next generation of hospitality professionals and revolutionise the hospitality industry together with us. Sound good so far? Then read on and find out more.

We are looking for a passionate Takeout, Delivery & Dispatch Operator to join our team and provide excellent customer service to our guests. Three to five days a week, from 5:15 PM to 9 PM

Tasks

• You embody ALBA's values: you adopt a warm, smiling, and professional attitude towards guests, support your colleagues during service, and display a "problem solver" mindset, even when the tickets are flying.
• You are the bridge between the pizzeria and the guest: you work at the pass to finish and pack pizzas and other dishes with care and speed.
• You manage takeout orders (phone, in-person, UberEats, direct deliveries) with precision and a sense of urgency.
• Guarantor for the quality of the service on site: You ensure an "ALBA-style" service and are responsible for the accuracy of the service.
• You warmly welcome guests who choose to dine in-house, ensuring they feel just as special as if they were dining in a full-service restaurant.
• You coordinate direct deliveries by assigning drivers and keeping a sharp eye on delivery times to ensure our guests enjoy ALBA at its best, wherever they are.
• You handle mise en place for starters and desserts, ensuring your station is always ready for the next rush.
• You maintain impeccable cleanliness and organization in all service areas throughout your shift.
• You are a key figure at the front during service, juggling multiple tasks while keeping a calm and positive energy.
• You support cost control by avoiding waste and ensuring correct portioning and packaging.
• You act as a communicator between the pizzeria, the guests, and the delivery drivers, helping the team flow smoothly and efficiently.
• You engage in communication with the management team by effectively sharing needs, ideas, and concerns to continuously improve ALBA.

Requirements

What we are looking for

• A radiant smile
• Great energy, proactive attitude and team spirit
• Unlimited passion for hospitality, pizza and Italian-inspired cuisine
• Previous experience working in a fast-paced, takeout/delivery-focused restaurant (e.g., pizzerias, sushi chains, burger joints) is preferred
• Ability to multitask, stay calm under pressure, and lead the team during busy moments
• Knowledge of English and German at an advanced level. Italian would be an advantage (but not required)
• Willingness to learn, take on new responsibilities and grow with Mimo-Hospitality.
• Life is expensive. We believe in good & fair pay
• Dedicated training budget for your personal development
• Experience in running a modern F&B company according to agile principles
• Fantastic staff food
• Discounts at Alba Sourdough Pizza

PS: Don't worry if the above doesn't align with all of your capabilities. We always prioritise attitude & willingness to learn during the hiring process!