Delivery Coordinator (3-5 shifts/week)

ALBA Sourdough Pizza; Zürich; On-site; CHF 30,000 - 41,000; Full time

Benefits offered by this job

Staff meals

Training budget

Discounts at Alba Sourdough Pizza

Job summary

ALBA Sourdough Pizza in Zurich seeks a Takeout, Delivery & Dispatch Operator to join our team and provide excellent customer service for takeout, delivery, and in-house guests. Shifts run three to five evenings per week, from 5:15 PM to 9 PM, with a fast-paced, team-driven environment.

You will embody ALBA's values, help package pizzas, manage takeout orders, and coordinate deliveries while maintaining a clean, energetic, and guest-focused service.

Qualifications

• Experience in fast-paced takeout/delivery-focused restaurant preferred.
• Ability to multitask and lead during busy moments.
• Advanced English and German; knowledge of Italian is a plus.

Responsibilities

• Embody ALBA values with guests, support colleagues during service.
• Work at the pass to finish and pack pizzas and other dishes with care.
• Manage takeout orders (phone, in-person, UberEats, direct deliveries) with precision.
• Ensure on-site service quality and accuracy in every detail.
• Welcome guests dining in-house and make them feel special.
• Coordinate direct deliveries and monitor times for timely service.
• Maintain mise en place for starters and desserts for the next rush.
• Keep service areas clean and organized throughout the shift.
• Act as front-line communicator between pizzeria, guests, and drivers.
• Provide feedback to management to continuously improve ALBA.

Skills

Radiant smile

Great energy

Proactive attitude

Team spirit

Hospitality passion

Multitasking

English

German

Italian (advantage)

Takeout/delivery exp

Job description

About Mimo-Hospitality.

Founded by Meagan Cederbaum and Simon Bernhard, Mimo Hospitality is a Swiss hospitality group passionate about creating memorable experiences and strengthening communities worldwide. "Mimo" stands for (mi)cro-(mo)ments. We are totally focused on the little moments in between. We believe in holistic services, which means going beyond the four walls of a restaurant or hotel and immersing ourselves in the digital world. Before, during and after, whether online or right in front of you, we take the time to carefully craft our concepts and accompany you on every step of your journey. Because every micro-moment is an opportunity to offer something special. Our ultimate goal is to change the way you experience hospitality by enabling inclusive hospitality. This means consistently putting our community at the centre, creating impactful human experiences and consciously running our businesses according to agile principles.

About ALBA Sourdough Pizza

ALBA Sourdough Pizza began in Kreis 3 in Zurich and has since grown into a multi-location concept celebrated for artisanal sourdough pizza and community-driven hospitality. Our foundation is AULUS, our now 160-year-old sourdough starter, which fuels our dough and embodies our commitment to craftsmanship and flavour. We continue to work directly with a unique network of producers, importing high-quality ingredients and cutting out middlemen to support sustainable food systems. Today, ALBA can be found in several Zurich neighbourhoods — including our original Wiedikon pizzeria as well as our Triemli and Kreis 6 locations — bringing exceptional pizzas, takeout and delivery experiences to a broader community while upholding our standards of quality and care.

Overview

We are looking for ambitious, determined and passionate people who want to be part of the next generation of hospitality professionals and revolutionise the hospitality industry together with us. Sound good so far? Then read on and find out more.

We are looking for a passionate Takeout, Delivery & Dispatch Operato"r to join our team and provide excellent customer service to our guests. Three to five days a week, from 5:15 PM to 9 PM

Tasks

Your task

• You embody ALBA's values: you adopt a warm, smiling, and professional attitude towards guests, support your colleagues during service, and display a "problem solver" mindset, even when the tickets are flying.
• You are the bridge between the pizzeria and the guest: you work at the pass to finish and pack pizzas and other dishes with care and speed.
• You manage takeout orders (phone, in-person, UberEats, direct deliveries) with precision and a sense of urgency.
• Guarantor for the quality of the service on site: You ensure an "ALBA-style" service and are responsible for the accuracy of the service.
• You warmly welcome guests who choose to dine in-house, ensuring they feel just as special as if they were dining in a full-service restaurant.
• You coordinate direct deliveries by assigning drivers and keeping a sharp eye on delivery times to ensure our guests enjoy ALBA at its best, wherever they are.
• You handle mise en place for starters and desserts, ensuring your station is always ready for the next rush.
• You maintain impeccable cleanliness and organization in all service areas throughout your shift.
• You are a key figure at the front during service, juggling multiple tasks while keeping a calm and positive energy.
• You support cost control by avoiding waste and ensuring correct portioning and packaging.
• You act as a communicator between the pizzeria, the guests, and the delivery drivers, helping the team flow smoothly and efficiently.
• You engage in communication with the management team by effectively sharing needs, ideas, and concerns to continuously improve ALBA.

Requirements

• A radiant smile
• Great energy, proactive attitude and team spirit
• Unlimited passion for hospitality, pizza and Italian-inspired cuisine
• Previous experience working in a fast‑paced, takeout/delivery-focused restaurant (e.g., pizzerias, sushi chains, burger joints) is preferred
• Ability to multitask, stay calm under pressure, and lead the team during busy moments
• Knowledge of English and German at an advanced level. Italian would be an advantage (but not required)
• Willingness to learn, take on new responsibilities and grow with Mimo-Hospitality.

Benefits

• Life is expensive. We believe in good & fair pay
• Dedicated training budget for your personal development
• Experience in running a modern F&B company according to agile principles
• Fantastic staff food
• Discounts at Alba Sourdough Pizza

PS: Don't worry if the above doesn't align with all of your capabilities. We always prioritise attitude & willingness to learn during the hiring process!