Customer Success & Sales Support Specialist

Abbott Laboratories; Zug; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Career development

Zusammenfassung

Abbott Laboratories in Baar, Switzerland, seeks a Sales and Customer Support Specialist to assist the sales team by maintaining close contact with customers and the sales team. You will handle order processing, contract management support, and CRM maintenance, ensuring timely communication and issue resolution.

The role requires German fluency with English basics, 2–3 years in customer service (healthcare preferred), and familiarity with SAP/ERP systems.

Qualifikationen

• 2–3 years in Customer Service, healthcare preferred
• Fluent in German; English basic
• Experience with diabetology field preferred
• Proficient in MS Word, Excel and Outlook
• SAP or ERP experience is a plus

Aufgaben

• Interface with internal service areas (customer service, technical support)
• Handle sales support and order processing for customers
• Support campaigns with customer care and follow-ups
• Monitor contract management and assist the sales team
• Maintain the CRM system and track orders
• Handle inbound inquiries, complaints, and order updates

Kenntnisse

Healthcare familiarity

Customer service experience

Analytical thinking

Communication skills

Team player

Adaptability

Goal-oriented

Tools

MS Word

MS Excel

MS Outlook

ERP / SAP

CRM systems

Jobbeschreibung

Abbott Laboratories in Baar, Switzerland, seeks a Sales and Customer Support Specialist to assist the sales team by maintaining close contact with customers and the sales team. You will handle order processing, contract management support, and CRM maintenance, ensuring timely communication and issue resolution.

The role requires German fluency with English basics, 2–3 years in customer service (healthcare preferred), and familiarity with SAP/ERP systems.