Sales and Customer Support Specialist

Abbott Laboratories; Zug; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Career development

Zusammenfassung

Abbott Laboratories in Baar, Switzerland, seeks a Sales and Customer Support Specialist to assist the sales team by maintaining close contact with customers and the sales team. You will handle order processing, contract management support, and CRM maintenance, ensuring timely communication and issue resolution.

The role requires German fluency with English basics, 2–3 years in customer service (healthcare preferred), and familiarity with SAP/ERP systems.

Qualifikationen

• 2–3 years in Customer Service, healthcare preferred
• Fluent in German; English basic
• Experience with diabetology field preferred
• Proficient in MS Word, Excel and Outlook
• SAP or ERP experience is a plus

Aufgaben

• Interface with internal service areas (customer service, technical support)
• Handle sales support and order processing for customers
• Support campaigns with customer care and follow-ups
• Monitor contract management and assist the sales team
• Maintain the CRM system and track orders
• Handle inbound inquiries, complaints, and order updates

Kenntnisse

Healthcare familiarity

Customer service experience

Analytical thinking

Communication skills

Team player

Adaptability

Goal-oriented

Tools

MS Word

MS Excel

MS Outlook

ERP / SAP

CRM systems

Jobbeschreibung

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott’s Diagnostics division in Switzerland is looking for a

Sales and Customer Support Specialist

based in Baar

The Opportunity

The position of Sales and Customer Support Specialist is within our Business Unit Shared Services located at Abbott Rapid Diagnostics GmbH Switzerland, Baar. This role will support the sales team by being in close contact with customers and sales Team.

Responsibilities and Duties

• For your customers, you represent the interface to other internal service areas (customer service, technical customer service)
• The role is responsible for a variety of sales support and order processing functions for internal and external customers to facilitate business objectives
• The focus is on quantitative point-of-care rapid tests
• The role will partly contain Customer Care and follow ups for Campaigns
• This role will monitor contract management and support the sales team for customer care
• Maintenance of the CRM System
• Direct support would include dealing with inbound customer contact (i.e. enquiries, complaints, placing orders), order processing, order management/status, outbound contact, updating customers on orders
• Dealing with non-technical complaints or enquiries (i.e. late shipment, back order)
• Indirect support would include preparation of tenders and contracts and reports for the sales organisation
• Use of computerised system for tracking and information gathering related to order management

Requirements

• Ideally you have experience to work with Health Care Professionals or knowing the world of Primary Care
• Fluent in German, English basic language skills required. Other swiss languages welcome
• High service and customer orientation.
• Preferrably you already have experience in the field of diabetology and the processes in a specialized diabetology practice
• Flexibility, adaptability and a positive approach to change
• Willingness to develop permanently
• 2-3 years work experience in Customer Service, previous customer service experience in the healthcare industry preferred
• We are looking for an analytically thinking personality who can organize himself very well, has excellent communication skills and pursues his goals with perseverance.
• proficient in MS Word, Excel and Outlook
• SAP or other ERP system experience a significant advantage

Competencies

• Very good organizational skills and flair to collaborate with a dynamic sales organization
• Good communication and interpersonal skills
• Demonstrated ability to maintain positive people relationships and build strong links with all departments
• Possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations
• Team player with a high level of initiative, energy and enthusiasm
• Challenge-minded with a high persuasive power
• Driven by objectives, solutions, meet the deadlines and customer satisfaction
• Possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.
• Team player with a high level of initiative, energy and enthusiasm.
• Driven by objectives, solutions, meet the deadlines and customer satisfaction

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of
• Competitive compensations and benefits
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast-growing crisis independent industry
• To become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• Multi-national environment, where we foster the development of our talents within the enterprise

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on LinkedIn https://www.linkedin.com/company/abbott-/ Facebook at www.facebook.com/Abbott and on X @AbbottNews and @AbbottGlobal.