Customer Service Specialist Coffee

Arbeitnow; Wollerau; On-site; CHF 42,000 - 64,000; Part time

Benefits offered by this job

Flexible part-time arrangement

Professional development opportunities

International coffee logistics ortam

Collaborative team culture

Job summary

Arbeitnow seeks a proactive Customer Service Specialist Coffee to support coffee logistics, focusing on contract administration, logistics coordination, and supplier management for smooth operations and excellent service.

Based in Wollerau or Zurich, this part-time, fixed-term position (40-60%) runs until May 2027, offering exposure to international coffee supply chains and collaboration with finance and logistics partners.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field.
• Experience in customer service, procurement support, logistics, or contract administration.
• Fluent in English and German.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems, preferably Microsoft Dynamics.
• Knowledge of international trade processes and Incoterms.
• Understanding of logistics and supply chain operations in trading environments.
• Experience in commodity trading, food products, or agricultural commodities is advantageous.

Responsibilities

• Manage coffee logistic shipments and sales invoices.
• Coordinate shipment schedules with logistics service providers, customers and coffee suppliers.
• Support the resolution of logistics-related issues and delays.
• Act as a key point of contact for customers’ inquiries and operational topics.
• Assist in resolving customer related issues and discrepancies.
• Coordinate with Finance regarding payment processing and invoice approvals.
• Investigate and resolve invoice discrepancies.
• Monitor contract processing timelines and maintain high accuracy standards.

Skills

Fluent English

Fluent German

Organizational skills

Multitasking

International trade

Incoterms

Commodity trading

Education

Bachelor's degree in Business Administration / Supply Chain / Logistics

Tools

Microsoft Dynamics

Job description

Location: Wollerau or Zurich, Switzerland
Employment Type: Part-time (40-60%), Fixed-term until May 2027

Join Our Team

We are looking for a proactive and detail-oriented Customer Service Specialist Coffee to support our coffee logistic activities. This is an excellent opportunity for a professional with experience in contract administration, logistics coordination, and supplier management to play a key role in ensuring smooth operations and exceptional service for our customers and logistic service providers.

What You'll Be Doing

• Manage coffee logistic shipments and sales invoices.

• Coordinate shipment schedules and delivery plans with logistics service providers, customers and coffee suppliers.
• Support the resolution of logistics-related issues and delays.

• Act as a key point of contact for customers’ inquiries and operational topics.
• Assist in resolving customer related issues and discrepancies.

• Coordinate with Finance regarding payment processing and invoice approvals.
• Investigate and resolve invoice discrepancies.

• Monitor contract processing timelines and maintain high accuracy standards.

Who We're Looking For

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Professional experience in customer service, procurement support, logistics, or contract administration.
• Fluent written and spoken English and German.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

• Experience working with ERP systems, preferably Microsoft Dynamics.
• Knowledge of international trade processes and Incoterms.
• Understanding of logistics and supply chain operations within trading environments.
• Experience in commodity trading, food products, or agricultural commodities is an advantage.

What Success Looks Like

Success in this role will be measured through:

• High accuracy in contract and documentation management.
• Timely processing of contracts and operational requests.
• Effective resolution of customer and logistics issues.
• Strong supplier and stakeholder satisfaction.
• Compliance with internal policies and regulatory requirements.
• Consistent support of smooth coffee trading operations.

Why You Should Join Us

• Opportunity to work within an international commodity logistic environment.
• Exposure to global coffee supply chains and trading operations.
• Collaborative and supportive team culture.
• Flexible part-time working arrangement.
• Professional development opportunities within a growing organization.
• A meaningful role contributing directly to operational and commercial success.