Customer Service Specialist

bNovate Technologies SA; Vaud; On-site; CHF 70,000 - 110,000; Part time

Benefits offered by this job

Meaningful mission

Career growth path

Dynamic team

Autonomy

Job summary

bNovate Technologies SA is seeking a Customer Service Specialist in the Ecublens area (60–100%). You will be the trusted contact for customers, ensuring orders, invoices, and service contracts stay on track while identifying growth opportunities.

You’ll collaborate with Sales to support existing customers and incoming leads. The role emphasizes customer care, renewals, quotes, and pricing in a B2B environment, with CRM/ERP usage and a collaborative, proactive approach.

Qualifications

• Experience in customer service, customer success, account coordination or sales back-office, ideally with B2B technical products.
• Comfortable with CRM and ERP systems.
• Able to handle renewals, quotes and pricing discussions.

Responsibilities

• Prepare accurate quotes and service contracts with Sales and Service.
• Process purchase orders from configuration to delivery terms.
• Coordinate fulfilment with Supply Chain and organise shipments for Europe, North America and the Middle East.
• Manage service and repair cases with the Service team, including logistics and invoicing.
• Answer customer questions by phone and email, acting as the go-to contact.
• Manage service contract renewals and assist customers with renewals and value realization.

Skills

Fluent in French

Fluent in English

German a plus

Tools

CRM systems

ERP systems

Job description

Customer Service Specialist

Grow with us!

bNovate is growing fast across Europe and worldwide. We’re looking for someone to make sure our customers are well looked after, stay with us and grow with us. You’ll be our customers’ trusted contact: orders arrive on time, invoices are right, and service contracts keep running. Because you know your customers well, you’ll spot when they need more, and you’ll make sure they get it.

You’ll work with existing customers and incoming leads, in close partnership with our Sales team. Your time will be spent mostly on customer care, with some on account growth.

Ecublens · 60–100% · Start: ideally January 2027

YOUR KEY RESPONSIBILITIES

• Prepare accurate quotes and service contracts together with Sales and Service.
• Process purchase orders and make sure every detail is right, from configuration through pricing to delivery terms.
• Coordinate fulfilment with Supply Chain, and organise shipments and customs for Europe, North America and the Middle East.
• Manage service and repair cases with the Service team, including logistics and invoicing.
• Answer customer questions by phone and email, and be the customer's go-to contact.
• Manage service contract renewals. You'll reach out early, remind customers of the value they've received, and help them renew without last-minute stress.
• Spot needs such as a contract upgrade or more consumables. You'll handle these yourself or bring in Sales.
• Coordinate demo instruments for trials, loans and trade fairs, and follow up after a demo.
• Keep the CRM up to date so the whole team shares one view of every customer.

YOUR PROFILE

• Fluent in French and English; German is a strong plus.
• Experience in customer service, customer success, account coordination or sales back-office, ideally with B2B technical products (instruments, lab, industrial or medtech).
• Comfortable with CRM and ERP systems.
• You enjoy talking to customers, listen carefully and like finding the right solution for them.
• You're comfortable with commercial conversations such as renewals, quotes and pricing
• Organised, rigorous and calm under tight order deadlines.
• Autonomous and a real team player.

WHAT WE OFFER

• A meaningful mission in a field of public interest: safe water, anytime, anywhere.
• A role that grows with the company, with a real path into Account Management or Customer Success.
• Varied work in a dynamic, friendly team at the cutting edge of microbial water monitoring.
• A high degree of autonomy and direct impact on our customers' success.

About us

bNovate Technologies SA is a multi-award-winning, game-changing leader in water monitoring and analysis. It propels industrial microbiology into the digital age with rapid, automated solutions for the water, food & beverage, pharmaceutical and cosmetics industries worldwide. Our proprietary technology delivers high-value microbial water quality data for efficient, sustainable water management. Our vision: Safe Water. Anytime. Anywhere.