Customer Service Coordinator

UEFA; Vaud; Hybrid; CHF 90.000 - 120.000; Teilzeit

Zusammenfassung

UEFA, based in Nyon, Switzerland, is seeking a Customer Service Coordinator to supervise first-level support and improve the customer journey for UEFA EURO 2028 and related events. The role requires relocation to Switzerland or France and offers hybrid work (up to one day per week) with a start date of 01/10/2026 and end date of 31/08/2029.

Responsibilities include coordinating training, drafting content for FAQs and emails, and supporting sub-projects on ticket portals and mobile tickets.

Qualifikationen

• Minimum 3 years in a customer service environment.
• Minimum 3 years of experience on sports or ticketing projects.
• Relocation to Switzerland/France required.

Aufgaben

• Coordinate and supervise the first-level customer service provider.
• Provide second-level support for major UEFA events (EURO 2028, WOMEN'S EURO 2029, club finals) 2026–2029.
• Draft and publish content for event FAQs and campaigns.
• Contribute to customer journey sub-projects (ticket portals, mobile tickets, payments).
• Collaborate with AccessibALL, spectator services, safety, finance and legal teams.

Kenntnisse

Customer service coordination

Sports/ticketing experience

Training and QA

Ausbildung

Bachelor's degree in communication or translation

Jobbeschreibung

Job information

Division/Unit: UEFA Events SA/ TIcketing

Contract type: Max term

Location: Nyon (WFH up to one day per week)

This role is based at UEFA’s Headquarters in Nyon, Switzerland for the UEFA EURO 28 tournament. If you are looking for roles based in the UK & Ireland, please visit the UK & Ireland 2028 Limited page.

Start date: 01/10/2026

End date: 31/08/2029

Application deadline: 07/09/2026

Main goal

Reporting to the Customer Service Team Leader, the Customer Service Coordinator supports the team by supervising the first-level ticketing customer service provider and helping to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA Women's EURO 2029, UEFA club finals and other UEFA events.

Key Responsibilities

• Helping to coordinate and supervise the first-level customer service provider (organising training, drafting presentations, quality management)
• Providing second-level customer service support for UEFA EURO 2028, UEFA Women's EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
• Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, for example in relation to ticket portals, mobile tickets and payment questions
• Liaising with customer experience stakeholders such as AccessibALL and UEFA's spectator services, safety and security, finance and legal teams

Requirements

Experience:

• 3 or more years of experience in customer service environment
• 3 or more years of experience working on sports or ticketing projects

Education:

• Bachelor's degree in communication or translation

Languages:

• English/ proficient

Other requirements:

• Relocation to Switzerland/France is expected
• Good writing skills
• Customer-oriented and solution-driven mindset
• Attention to detail and a structured approach to work
• Knowledge of Zendesk would be an asset

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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.