Customer Service Advisor

Albinati Aeronautics SA; Genf; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Personalized onboarding training

Career development opportunities

Innovative work environment

Swiss quality with global presence

Continuous learning and growth

Dynamic team culture

Competitive remuneration

Job summary

Albinati Aeronautics SA, based in Switzerland, seeks a Customer Service Advisor to coordinate chartered flights and luxury services. You will engage with clients, liaise with Flight Operations, and ensure seamless service across Swiss and Maltese AOCs, contributing to a premium customer experience in business aviation.

The ideal candidate is fluent in French and English, able to work shifts, and excels at multitasking, organization, and relationship building.

Qualifications

• Fluent in French and English; additional languages a plus.
• Willing to work on a shift basis.
• Able to multitask and work under pressure.
• Strong interpersonal and customer‑oriented approach.
• Experience in business aviation or luxury services preferred.

Responsibilities

• Engage with clients: receive customer flight requests and coordinate with the Flight Operations department.
• Coordinate services: arrange additional luxury services based on customer needs.
• Liaise with stakeholders: communicate with internal and external stakeholders.
• Monitor processes: ensure all steps are completed on time and monitor all flights and third-party services.
• Build relationships: maintain strong communication with customers and company departments.

Skills

Multitasking

Interpersonal skills

Organizational skills

Customer service mindset

Job description

Kickstart Your Career with Albinati Aeronautics!

Are you a talented individual looking to launch your career in the exciting fields of business aviation and luxury services? Albinati Aeronautics, a well-established company, is seeking a motivated Customer Service Advisor to join our team.

With operations under both Swiss and Maltese AOCs, we are specialized in the charter, management, and trade of business jets.

Job Description

As a Customer Service Advisor, you will:

• Engage with clients: receive customer flight requests and coordinate with the Flight Operations department.
• Coordinate services: arrange additional luxury services based on customer needs.
• Liaise with stakeholders: communicate with internal and external stakeholders.
• Monitor processes: ensure all steps are completed on time and monitor all flights and third-party services.
• Build relationships: maintain strong communication with customers and company departments.

Candidate’s Profile

• Languages: fluent in French and English is mandatory. Proficiency in any additional language is a plus.
• Flexible: willing to work on a shift basis.
• Multitasking: able to handle multiple tasks and work under pressure.
• Organized: excellent organizational skills and attention to detail.
• Interpersonal skills: strong ability to build relationships and maintain a positive demeanor.
• Customer-oriented: ready to go the extra mile for customer satisfaction.
• Experience: previous experience in business aviation or luxury service is required.

What We Offer

• Personalized training: a comprehensive onboarding program to ensure you feel confident in your role.
• Exciting career path: gain valuable experience in both business aviation and luxury service sectors.
• Innovative environment: your ideas and contributions will be valued in our dynamic team.
• Proudly Swiss, globally respected: join a company rooted in Swiss quality with a global presence.
• Professional development: access to continuous learning and growth opportunities.
• Dynamic team: collaborate with a young, motivated team where innovation drives success.
• Competitive remuneration: benefit from an attractive salary package.

Imagine Your Future With Us

• Do you dream of an exciting career in business aviation and luxury services?
• Are you passionate about providing top-notch customer service?
• Do you thrive in a dynamic and fast-paced environment?

We look forward to welcoming you on board!