Customer Data Specialist

GenTwo; Zürich; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Hybrid work days

Central office in Zurich

AI tooling access

Zusammenfassung

GenTwo in Zurich is seeking a Customer Data Specialist to own data quality across CRM and GTM systems. You will connect campaigns data, report on performance, and translate insights to leadership to inform strategic decisions.

The role emphasizes governance, self-service analytics, and building KPI-driven dashboards. Hybrid work with a central Zurich office, and access to company-wide AI tooling.

Qualifikationen

• 3–5 years in customer analytics or BI.
• Experience in fintech, SaaS, or fast-moving environments.
• Hands-on HubSpot/Salesforce experience, including admin and workflow work.
• Strong reporting and analytics across multiple data sources.
• Fluent in English.
• Swiss work permit or EU/EFTA citizenship required.

Aufgaben

• You will analyze campaign performance, conversion rates, pipeline quality and translate findings into actionable recommendations for the business.
• You will build the reporting layer with accurate, self-refreshing dashboards based on agreed KPI definitions.
• You will resolve advanced reporting requests quickly and enable self-service through documentation and training.
• You will own CRM workflows, ensuring permissions, integrations, and configurations align with business needs and acting as the first point of contact when issues arise.
• You will guard data quality across HubSpot and related tools, spotting drifts and collaborating with stakeholders to fix root causes.
• You will apply AI thoughtfully to simplify repetitive work and drive business value.

Kenntnisse

Customer analytics

HubSpot

Salesforce

Power BI

AI tools

Stakeholder communication

English fluency

Tools

HubSpot

Salesforce

Power BI

Jobbeschreibung

Welcome to GenTwo

GenTwo is a global financial engineering company enabling the creation, issuance, and lifecycle management of innovative investment products. With our state-of-the-art platform and securitization infrastructure, we empower financial institutions, asset managers, and professional investors to bring new investment ideas to market faster, more efficiently, and without traditional constraints. We are a Series-B-stage company with global ambitions, serving clients in more than 25 countries. We value clarity, ownership, and people who thrive in complexity. Our core values

• Stronger Together
• Create Clarity
• I Own It
• Figure It Out

Location: Zurich, Switzerland

Department: CRM & Data Insights

Employment Type: Full-time

Who you are:

As a Customer Data Specialist, you don’t just pull the numbers - you make them worth trusting. You keep CRM data clean, processes well-governed, and every number traceable to its source. You’re comfortable connecting the dots across CRM, GTM systems, and campaign data, and just as confident explaining what the numbers mean to leadership. If you want to own the data layer that powers how a fast-growing fintech goes to market, let’s talk!

Your tasks & responsibilities:

• Youturndataintodecisions:Youanalysecampaignperformance,conversionrates,pipelinequality, andtranslatewhatyoufindintorecommendationspeopleacton.
• Youbuild the reporting layer:Dashboards that areaccurate, self-refreshing, and built on KPI definitions everyone has agreed to.
• You make the business self-sufficient:You resolve advanced reporting requests fast, and reduce the next one through governed self-service, documentation, and a bit of training.
• You own CRM:You make sure our workflows meet business needs, and that permissions, integrations, and configurations stay aligned with how the business sells.You'realso the first call when something breaks.
• You guard data quality:You keep customer acquisition data complete,accurate, and consistent across HubSpotand the tools around it. When something drifts out of line, you spot it early, get to the bottom ofit, and fix it with the stakeholders involved, at the source whereverthat'spossible.
• You use AI where it makes sense:You know where AI can simplify repetitive work and improve efficiency, and where it adds unnecessary complexity. You apply it thoughtfully to solvereal businessproblems.

What you bring:

• 3–5 years in customer analytics, revenue/marketing operations, or BI, ideally in fintech, SaaS, or a similarly fast-moving environment.
• Hands-onHubSpot/Salesforceexperience, including admin andworkflow work.
• Strong reporting and analytics skills, including hands-on Power BI experience and working with data across multiple sources, systems, and channels. Familiarity with data warehouse orlakehouseconcepts is a plus.
• You’reconfident working with stakeholders across the business, translating their needs into datasolutionsand explaining findings in a clear, actionable way.
• You already use AI tools in your daily work and are curious about where they go next.
• Fluent in English;Swiss work permit or EU/EFTA citizenshiprequired.

What we offer:

• A high-impact role in a growing, international fintech-you own the data foundation our entire GTM engine runs on andbuildit out.
• Company-wide AI tooling at your disposal from day one.
• Hybrid working with regular home office days.
• A central office in the heart of Zurich.