Consumer Communications Director

Explora SA; Genf; On-site; CHF 180,000 - 260,000; Full time

Job summary

Explora SA in Geneva, a luxury travel brand, seeks a Consumer Communications Director to shape the brand voice and oversee editorial with final responsibility across all content. You will drive storytelling and onboarding marketing, guiding a copywriter network and aligning messaging with guest experience and revenue objectives.

The role requires 10+ years in editorial/communications, native English, and a passion for luxury travel storytelling, with leadership experience in a matrix

Qualifications

• Bachelor’s or Master’s degree in journalism, communications, English, media or related field.
• 10+ years of editorial, copywriting, journalism, communications or brand storytelling experience with travel, cruise, luxury or destination content.
• Native English speaker; British English preferred.

Responsibilities

• Establish and own brand editorial standard and tone of voice across channels.
• Lead copy strategy, oversee development and final editorial sign-off of consumer-facing copy.
• Manage copywriter network, ensuring quality, speed and cost efficiency.
• Lead onboard marketing content and align with revenue targets.
• Champion responsible use of Gen‑AI to scale content while maintaining editorial judgment.

Skills

Editorial leadership

Copywriting

Storytelling

Team leadership

Gen‑AI tools

Education

Bachelor’s/Master’s in journalism/communications/English/media

Tools

Gen‑AI tools

Job description

Consumer Communications Director

Explora SA Vacant since : 22.10.2026 Number of jobs : 1 1206 Genève (GE) 100% Immediately Permanent

Your Purpose

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our fleet of six luxury ships (three currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.An exciting opportunity exists for an accomplished editorial and marketing leader to join our newly created luxury travel brand Explora Journeys, based in our offices in Geneva, Switzerland.
We are seeking a highly skilled and Gen-AI savvy Consumer Communications Director to shape how our brand is experienced through language. This is a strategic leadership role responsible for delivering a distinctive, consistent, and elevated brand voice across all content, overseeing copy development with final editorial responsibility, and driving impactful onboard marketing that elevates the guest experience and drives commercial performance.

Your Impact

Editorial leadership & tone of voice: Establish and own the brand editorial standard. Translate complex hospitality offerings into clear, emotionally engaging messaging that elevates perceived value. Bring a talent for making the long or unclear short, simple and impactful, ensuring every word reflects the elegance, warmth and exclusivity of a luxury hospitality brand with a consistent tone of voice. Maintain copy frameworks, messaging guidelines, and tone-of-voice documentation.Creative writing and storytelling at scale: Lead the development of clear, compelling and brand-aligned copy across all channels and touchpoints. Oversee and write high-quality content including brand stories, destination narratives and hospitality experiences, subsequently scaling this across channels and audiences, meeting the specific requirements of each touchpoint.Editorial responsibility and proofreading: Establish rigorous quality standards and processes and personally sign off every single piece of consumer-facing copy to meet the brand’s editorial standards, ensuring clarity, grammatical accuracy and stylistic consistency, adjusted for differentiated channels, audiences and situations.Onboard marketing: Lead the onboard marketing team, owning content and copy strategy, ensuring all communication enhances the guest experience and supports the delivery of onboard revenue targets. Develop clear and compelling messaging across onboard channels including e.g. printed in-suite materials, digital screens, App content and in-suite TV content.Copywriter network management: oversee and continuously optimise the external copywriter network, ensuring consistent quality, speed, cost efficiency and flexible capacity to meet business needs. Brief and guide copywriters to deliver consistent messaging and tone of voice, with content tailored to each channel and audience. Proactively manage the resource and supplier mix, bringing in new talent and capabilities where required and transitioning out suppliers that no longer meet business needs. Maintain a scalable network that can adapt to changing priorities and accommodate significant, periodic increases in volume without compromising quality or timely delivery.AI amplification to deliver scale and speed: use and champion the responsible use of Gen-AI and emerging tools to increase creative scale, speed and efficiency across the copy lifecycle—from ideation and drafting to editing, adaptation and optimisation. Combine technology with impeccable human taste, editorial judgment and brand stewardship to ensure AI-enabled content consistently meets brand standards.

Your Journey so far

Bachelor’s or Master’s degree in journalism, communications, English, media or a related field10+ years of editorial, copywriting, journalism, communications or brand storytelling experience, with substantial exposure to travel, cruise, luxury or destination contentNative English speaker a non-negotiable must, native British English speaker strongly preferred

Your Essentials

Exceptional command of English writing, editing, and proofreading.Outstanding leadership, coaching and people development skills. Excellent collaboration and influencing skills, with proven ability to navigate a matrix organisation. Structured, well organized, detail-oriented, and able to manage multiple projects, thriving in a fast-paced, start-up environment. Proven ability to roll-up your sleeves and execute with excellence.Excellent storytelling skills, with a refined aesthetic sensibility and understanding of luxury brand positioning. A strong portfolio demonstrating sophisticated, persuasive, and brand-sensitive copy.
Demonstrated flexibility to adapt content for different audiences (e.g. B2B vs B2C) and different channels (e.g. Press releases, speeches, Customer Service FAQs, In-suite letters, with proven experience writing for digital platforms) while maintaining brand integrity.Proven experience prompting AI tools and creating AI agents for ideation, content creation, and editing to augment capacity and increase output, while keeping strong editorial judgment over final copyFamiliarity with GEO & SEO copywriting principlesDeep appreciation for luxury hospitality, travel experiences, and high-end service culture. Passion and curiosity to continuously learn about the ever evolving and luxury travel industry.Self-learner, continuously testing and learning with creative technologies and AI-assisted workflows.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

• Work location 1206 Genève (GE)
• Workload 100%
• Employment start Immediately
• Employment duration Permanent

• Work experience More than 3 years
• Education Higher professional education and training, diploma or equivalent

• English Orally : Very good knowledge Written : Very good knowledge

• By email [e-mail]