Communications & Visitor Services Specialist

UN Secretariat; Genf; Sur place; CHF 90 000 - 120 000; Plein temps

Résumé du poste

The United Nations Information Service in Geneva seeks a Communications Assistant to support the Chief of the Visitors' Service by coordinating guided tour schedules, reservations, VIP/protocol tours and events at the Palais des Nations. The role handles visitor arrivals, manages tour guide schedules, processes contractor payments in UMOJA-SAP, maintains budget records, and assists onboarding of new guides.

Fluency in English and French required.

Qualifications

• Seven years of experience in public information, public relations, or front-office roles; reduced to five years for candidates with a first-level university degree or higher.
• Excellent Microsoft Office skills (especially Excel).
• Knowledge of Umoja processes and ability to manage figures, budgets and payments.
• Professionalism, teamwork, planning and organizing, good judgment and effective time management.
• Ability to handle VIP and protocol tours and complex scheduling.

Responsabilités

• Coordinate guided tour schedules and manage reservations through online systems, email, and phone.
• Support VIP/protocol tours and special events, including UN Commemorative Days.
• Assist with arrival/departure of visitor groups and act as substitute for the Chief when necessary.
• Produce and update monthly work schedules for tour guides based on availability and tours.
• Maintain records of hours for contract staff and process monthly salary payments using UMOJA-SAP.
• Track expenditures and provide statistical information on guided tour operations.
• Assist onboarding and training of new tour guides and support accreditation via Indico.

Description du poste

The United Nations Information Service in Geneva seeks a Communications Assistant to support the Chief of the Visitors' Service by coordinating guided tour schedules, reservations, VIP/protocol tours and events at the Palais des Nations. The role handles visitor arrivals, manages tour guide schedules, processes contractor payments in UMOJA-SAP, maintains budget records, and assists onboarding of new guides.

Fluency in English and French required.