Client Service Executive Middle East

Deutsche Bank; Genf; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Emotional & mental well-being support

Physical health programs

Collaborative, inclusive culture

Financial security planning

Zusammenfassung

Deutsche Bank in Geneva seeks a client-centric service professional to support Relationship Managers in day-to-day client servicing within Wealth Management and Private Banking. You will handle account maintenance, onboarding documentation, and regulatory-compliant processes while collaborating with CLM, KYC, and onboarding teams.

The role requires a Bachelor’s degree with at least 3 years of experience in wealth management or related fields, strong communication skills, and the ability to work

Qualifikationen

• Bachelor’s degree or equivalent; Master’s degree is an advantage.
• Minimum 3 years’ experience in Wealth Management, Private Banking, Account Management or Client Service/Sales Support roles.
• Strong client relationship and stakeholder management with a client-centric mindset.
• Fluency in English; Arabic language skills are a strong advantage but not mandatory.

Aufgaben

• Act as the primary support partner to Relationship Managers for day-to-day client servicing activities.
• Manage and respond to client and RM requests related to account maintenance, documentation, balances, statements, products and services.
• Support new account openings by preparing and reviewing complete client documentation packs for onboarding.
• Coordinate with CLM, AFC, KYC, Onboarding and other control functions to ensure timely completion of client requirements.
• Monitor and resolve documentation deficiencies and regulatory requirements to support risk and compliance standards.
• Ensure all client account-related operational activities are completed accurately and within agreed service levels.
• Maintain high-quality client records, call reports and documentation in line with internal policies and regulatory requirements.
• Build strong relationships with RMs, bankers, product partners and infrastructure teams to deliver a seamless client experience.
• Support client events, after-sales activities and other business development initiatives led by the RM team.
• Contribute to team projects, process improvements and business continuity activities, including providing backup support when required.

Kenntnisse

Client servicing

Relationship management

Banking operations

English fluency

Arabic language

Cross-functional collaboration

Ausbildung

Bachelor's degree

Master's degree (advantage)

Tools

AI tools

Jobbeschreibung

Job Description:

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Responsibilities

• Act as the primary support partner to Relationship Managers (RMs) for day-to-day client servicing activities.
• Manage and respond to client and RM requests related to account maintenance, documentation, balances, statements, products and services.
• Support new account openings by preparing and reviewing complete client documentation packs for onboarding.
• Coordinate with CLM, AFC, KYC, Onboarding and other control functions to ensure timely completion of client requirements.
• Monitor and resolve documentation deficiencies and regulatory requirements to support risk and compliance standards.
• Ensure all client account-related operational activities are completed accurately and within agreed service levels.
• Maintain high-quality client records, call reports and documentation in line with internal policies and regulatory requirements.
• Build strong relationships with RMs, bankers, product partners and infrastructure teams to deliver a seamless client experience.
• Support client events, after-sales activities and other business development initiatives led by the RM team.
• Contribute to team projects, process improvements and business continuity activities, including providing backup support when required.

Skills

• Bachelor’s degree or equivalent qualification; Master’s degree is an advantage.
• Minimum 3 years’ experience in Wealth Management, Private Banking, Account Management or Client Service/Sales Support roles.
• Strong understanding of client servicing, account administration and banking operations.
• Excellent client relationship and stakeholder management skills with a strong client-centric mindset.
• Ability to manage multiple priorities, work independently and operate effectively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proven ability to collaborate across global and matrix organizations.
• Fluency in English (written and spoken).
• Arabic language skills are a strong advantage but not mandatory.
• Experience supporting Middle East / Saudi clients and Private Banking clients is an advantage but not a mandatory requirement.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Well-being & Benefits

• Emotionally and mentally balanced
  We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Physically thriving
  We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

• Socially connected
  We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and well-being.

• Financially secure
  We support you to meet personal financial goals during your active career and for the future.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.