Client Care Operations Lead

LVMH Group; Aarau; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Zusammenfassung

Louis Vuitton is seeking an Assistant Manager, Client Care Service to oversee operation management, project delivery, and team leadership. The role requires coordination with distant repair teams, intake teams, and retail partners to ensure accurate quotations, timely registrations, and high service standards.

Ideal candidates will have a Bachelor degree or above, strong English and Mandarin, and proven project management experience.

Qualifikationen

• Bachelor degree or above is required.
• Be familiar with Office software; Power BI/AI tools are a plus.
• Standard Mandarin and strong English communication skills.
• Projects management experience is necessary.
• Proactive client excellence awareness and service skills.

Aufgaben

• Operation management: lead distant repair team to ensure good repair experience with accurate quotation, listening, and support.
• Lead intake team to ensure product registrations, timely quotations, and support to retail and supply chain.
• Build strong connections with retail and act as bridge between business and care service.
• Collaborate with central care team and zone centers for problem solving and best practices.
• Project management: define yearly projects aligned with global/local strategy and drive successful launches.
• Continuous improvement on processes, efficiencies, solutions and service categories using data-driven approaches.
• Team management: recruit, train and develop a motivated, united team; coach for development plans.

Kenntnisse

Proactive client excellence awareness

Sincerity

Practical

Humble

Proactive attitude

Open mind

Active communication

Fast learning

High responsibility

Dare to try

Teamwork

Commercial mindset

Can work under pressure

Projects management experience

Ausbildung

Bachelor degree or above

Tools

Office software

Power BI

AI tools

Jobbeschreibung

Louis Vuitton is seeking an Assistant Manager, Client Care Service to oversee operation management, project delivery, and team leadership. The role requires coordination with distant repair teams, intake teams, and retail partners to ensure accurate quotations, timely registrations, and high service standards.

Ideal candidates will have a Bachelor degree or above, strong English and Mandarin, and proven project management experience.