Assistant Manager, Client Care Service/Assistant Manager, Client Care Service

LVMH Group; Aarau; Vor Ort; CHF 85.000 - 110.000; Vollzeit

Zusammenfassung

Louis Vuitton is seeking an Assistant Manager, Client Care Service to oversee operation management, project delivery, and team leadership. The role requires coordination with distant repair teams, intake teams, and retail partners to ensure accurate quotations, timely registrations, and high service standards.

Ideal candidates will have a Bachelor degree or above, strong English and Mandarin, and proven project management experience.

Qualifikationen

• Bachelor degree or above is required.
• Be familiar with Office software; Power BI/AI tools are a plus.
• Standard Mandarin and strong English communication skills.
• Projects management experience is necessary.
• Proactive client excellence awareness and service skills.

Aufgaben

• Operation management: lead distant repair team to ensure good repair experience with accurate quotation, listening, and support.
• Lead intake team to ensure product registrations, timely quotations, and support to retail and supply chain.
• Build strong connections with retail and act as bridge between business and care service.
• Collaborate with central care team and zone centers for problem solving and best practices.
• Project management: define yearly projects aligned with global/local strategy and drive successful launches.
• Continuous improvement on processes, efficiencies, solutions and service categories using data-driven approaches.
• Team management: recruit, train and develop a motivated, united team; coach for development plans.

Kenntnisse

Proactive client excellence awareness

Sincerity

Practical

Humble

Proactive attitude

Open mind

Active communication

Fast learning

High responsibility

Dare to try

Teamwork

Commercial mindset

Can work under pressure

Projects management experience

Ausbildung

Bachelor degree or above

Tools

Office software

Power BI

AI tools

Jobbeschreibung

Assistant Manager, Client Care Service/Assistant Manager, Client Care Service

Operation management

• Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.
• Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.
• Build good connection with retail, work as bridge between business and care service.
• Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

• Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.
• Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

• Recruit, train and build an active, self-motivated and united team.
• Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Technical & language skills

• Be familiar with Office software, Power BI/AI tool is a plus
• Standard Mandarin, Master written and oral English communication skills
• Projects management experience is necessary
• Proactive client excellence awareness and service skills
• Proactive attitude, Open mind, active communication and fast learning
• High responsibility and dare to try
• Good at teamwork, with commercial mindset and can work under pressure

Job Duties & Responsibilities

Operation management

Security first, 0 accident

Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.

Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.

Build good connection with retail, work as bridge between business and care service.

Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.

Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

Recruit, train and build an active, self-motivated and united team.

Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Key Requirements & Competencies

Bachelor degree or above

Be familiar with Office software, Power BI/AI tool is a plus

Standard Mandarin, Master written and oral English communication skills

Projects management experience is necessary

Proactive client excellence awareness and service skills

Sincerity

Practical

Humble

Proactive attitude, Open mind, active communication and fast learning

High responsibility and dare to try

Good at teamwork, with commercial mindset and can work under pressure

Position

Job Duties & Responsibilities

Operation management

Security first, 0 accident

Lead distant repair team to ensure all digital clients a good repair experience on accurate quotation prepared, well listened, communicated and supported.

Lead intake team to guarantee all repair products registered accurately, all quotations provided on time, support to retails and supply chain on care issues solving efficiently.

Build good connection with retail, work as bridge between business and care service.

Work closely with central care team and all zone care service centers to have regular exchange on problems solving, good practices sharing and duplication

Project management

Based on global and local strategic focuses, make clear yearly projects, encourage and support team to launch projects successfully together.

Continuous improvement on process, efficiencies, solutions and service categories with creativity and data driven.

Team management

Recruit, train and build an active, self-motivated and united team.

Coach team to be clear of their development plan, find self motivation and reach win-win both for company and team members.

Key Requirements & Competencies

Bachelor degree or above

Be familiar with Office software, Power BI/AI tool is a plus

Standard Mandarin, Master written and oral English communication skills

Projects management experience is necessary

Proactive client excellence awareness and service skills

Sincerity

Practical

Humble

Proactive attitude, Open mind, active communication and fast learning

High responsibility and dare to try

Good at teamwork, with commercial mindset and can work under pressure

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.