Client Advisor

Panerai; Zürich; On-site; CHF 60,000 - 85,000; Full time

Job summary

Panerai in Zurich is seeking a Client Advisor to deliver an exceptional client experience, drive sales performance and build lasting relationships across in-store, digital and remote interactions. You will showcase Panerai’s heritage and products while managing CRM data and contributing to boutique events.

You will collaborate with the Boutique team to meet targets, develop a high-potential client portfolio and present Panerai with elegance and authenticity to an international clientele.

Qualifications

• Experience in luxury retail with a track record of achieving sales targets.
• Excellent interpersonal and communication skills for genuine client relationships.
• Fluency in German and English with ability to engage an international clientele.
• Experience with CRM, clienteling and remote/digital client presentations.
• Strong ownership, entrepreneurial spirit and product storytelling.

Responsibilities

• Achieve and exceed individual sales targets while developing your sales pipeline.
• Identify and convert opportunities, collaborating with Boutique Director on high-potential clients.
• Demonstrate product knowledge and convey Panerai’s history and identity.
• Build a loyal client portfolio through proactive clienteling.
• Deliver a seamless 360° client experience across in-store, digital and remote interactions.
• Ensure accurate CRM data capture and handle client and after-sales requests.
• Represent Panerai with professionalism while contributing to boutique events.
• Collaborate with the Boutique team on stock management and daily operations.

Skills

Luxury retail

Sales targets

Clienteling

German language

English language

CRM

Tools

CRM software

Job description

As our next Client Advisor, you will embark on a pivotal mission to shape the success of our prestigious Zurich boutique. You will represent the Panerai spirit with authenticity, confidence and passion. You will contribute to the success of the Boutique by delivering an exceptional client experience, developing long-term relationships and actively driving commercial performance.

Your impact

• Achieve and exceed individual sales targets while proactively developing your sales pipeline.
• Identify, follow up on and convert sales opportunities, working closely with the Boutique Director on high-potential clients and special requests.
• Demonstrate strong product knowledge and confidently convey Panerai’s history, technical expertise and distinctive identity.
• Build and develop a strong portfolio of loyal and high-potential clients through proactive and personalised clienteling.
• Deliver a seamless 360° client experience across in-store, digital and remote interactions, including virtual presentations.
• Ensure accurate CRM data capture and handle client and after-sales requests with professionalism and care.
• Represent Panerai with professionalism, elegance and authenticity while contributing to boutique events and client experiences.
• Collaborate with the Boutique team to achieve shared objectives and support daily operations, including stock management, inventory counts and compliance with Maison standards.

Your profile

You are a Client Advisor with experience in luxury retail, combining:

• Proven experience in luxury retail, ideally within fine watchmaking or another premium luxury category.
• Strong commercial mindset with a consistent track record of achieving sales targets.
• Excellent interpersonal and communication skills, with the ability to build authentic, long-lasting client relationships.
• Proactive, entrepreneurial and results-oriented approach, with a strong sense of ownership.
• Confidence in high-level product storytelling and engaging with a discerning international clientele.
• Genuine interest in watchmaking, luxury products and the Panerai brand.
• Experience in CRM, clienteling, remote sales and digital client presentations.
• Fluent in German and English; additional languages are an advantage.

Why join us?

At Panerai, you will thrive in a dynamic and international environment guided by a shared passion for innovation and precision. We value diverse talents, perspectives, and experiences, embracing individual strengths to drive collective success. We offer opportunities for continuous learning and growth, empowering you to build a fulfilling career within Panerai.

Your recruitment journey

After your application has been selected, our Human Resources team will reach you to conduct an introductory call. Along the process you will have conversations with the hiring manager, key business partners, and members of our executive team.