Business Analyst Sales Master Data and Processes

Who is Hiring; Zürich; On-site; CHF 120,000 - 180,000; Full time

Job summary

Who is Hiring in Zürich is seeking a senior Business Analyst specializing in Sales Master Data and CRM. You will analyze master data landscapes, map sales processes, and shape target images for customer and contract management within a banking-like environment.

Collaborating with sales, IT and other stakeholders, you will develop business cases, coordinate tenders and proof-of-concepts, and bring market perspectives on trends and best practices in customer management.

Qualifications

• In-depth understanding of sales processes and master data management in banking or similar industries.
• Experience with UML modelling and BPMN for process design and documentation.
• Strong command of Excel and PowerPoint for analysis and reporting.
• Experience with agile tools such as Jira or Confluence; fluent in German is essential.

Responsibilities

• Analyze and document existing sales master data landscape, processes and system architecture.
• Derive target images and processes for customer and contract management and reference data.
• Collaborate with sales, IT and other stakeholders to align requirements and roadmaps.
• Develop business cases, effort estimates and risk analyses for decision makers.
• Support tendering, proof-of-concepts and implementation of sustainable solutions.
• Moderate workshops and present results to management; monitor market trends in customer management.

Skills

UML modelling

BPMN

Excel

PowerPoint

Jira

Confluence

German language

Stakeholder management

Change management

Tools

Jira

Confluence

Excel

PowerPoint

Job description

Business analysis - CRM - Siebel - Customer master data - Master Data - MDM - Banks - Stakeholder Management - Change Management Business Analyst Sales Master Data and Processes

Responsibilities

• Analysis, collection and documentation of the existing sales master data landscape, sales processes and system landscape
• Derivation of target images and target processes with a focus on customer and contract management, offer catalogue management and reference data
• Management considering complexity reduction, automation potential and future flexibility
• Identification, consolidation and documentation of requirements in close coordination with relevant stakeholders
• Support in the identification, evaluation, selection and introduction of sustainable solutions and processes, including accompanying tenders and proof-of-concepts
• Close collaboration and continuous exchange with sales, specialist and IT departments as well as coordination with parallel initiatives and projects
• Development of sound decision-making bases, including business cases, effort estimates and risk analyses
• Preparation and moderation of workshops as well as presentation of results at management level
• Bringing a market perspective on current trends and best practices in the area of customer and contract management

Requirements

• Several years of solid experience as a business analyst in complex projects in the banking environment or comparable industries, ideally with a focus on sales master data and processes
• In-depth understanding of sales processes, master data management and the specific requirements in customer and contract management
• Solid understanding of modern technologies, data structures and IT systems
• Experience in projects with demanding interfaces and high complexity
• Expertise with UML modelling and BPMN as well as process management concepts
• Solid skills in Excel and PowerPoint
• Experience with agile tools such as Jira, Confluence or similar platforms
• Very good German language skills

Advantageous

• Knowledge of current market trends, technologies and best practices in the area of customer and contract management
• Practical experience in using AI tools in the context of business analysis or project implementation

Personality

• Strong analytical and strategic thinking to develop target images, concepts and business cases
• Excellent skills in clear preparation, consolidation and communication of complex issues as well as in developing viable, coordinated and sustainable solutions

We are a strong customer-focused company working mainly for Top 500 companies.

We pay great attention to further training and development, career opportunities and working conditions.

We provide these opportunities to Swiss and EU residents.