B2C Supervisor

Philip Morris International; Zürich; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

Philip Morris International in Switzerland is seeking a dynamic B2C Lead to drive consumer engagement and conversion to PMI Smoke Free Products. You’ll build lasting relationships with adult smokers during their transition while prioritising retention and quality.

Based in Zurich, you will lead a field-based team, coach peers, analyse performance data, and deliver strategies that elevate sales while upholding PMI values and compliance.

Qualifikationen

• Proven experience in people management and team leadership.
• Strong track record in sales execution with a focus on quality.
• Ability to analyze data and translate insights into actionable strategies.
• Excellent interpersonal skills and high energy.
• Experience liaising with mystery shopping agencies to maintain quality standards.
• Able to balance fieldwork with administrative responsibilities.

Aufgaben

• Lead by example and coach field team to ensure excellence.
• Manage people and drive high-performing teams through development.
• Analyze performance metrics and consumer insights to improve results.
• Drive sales with a quality-focused approach and long-term retention.
• Operate within PMI policies and values in all activities.
• Balance field engagement with planning, reporting and stakeholder liaison.
• Adapt to diverse environments, in office, with retailers, or in the field.

Kenntnisse

People management

Sales execution

Data analysis

Interpersonal skills

Adaptability

Fieldwork balance

Mystery shopping liaison

Jobbeschreibung

Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible! We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke‑free future.

With huge change, comes huge opportunity. Wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

For our Swiss Market, we are currently looking for a dynamic B2C Lead who will play a pivotal role in driving consumer engagement and conversion to our PMI Smoke Free Products. This position is not just about selling; it’s about creating meaningful, lasting relationships with adult smokers as they transition to smoke‑free alternatives. Retention and quality are at the heart of what we do.

Territory: Zurich.

Key responsibilities

• Lead by Example: Inspire and guide your team through hands‑on coaching and field presence, ensuring excellence in execution.
• People Management: Build a motivated, respected, and high‑performing team through clear communication, support, and development.
• Data‑Driven Decisions: Analyze performance metrics and consumer insights to take decisive actions that improve results.
• Sales & Quality Focus: Drive sales with a strong emphasis on quality interactions and long‑term customer retention.
• Compliance & Values: Operate within PMI policies and values, ensuring all activities align with our ethical and regulatory framework.
• Operational Excellence: Balance field engagement with administrative tasks such as planning, reporting, and stakeholder liaison.
• Adaptability: Thrive in diverse environments, whether in the office, with retailers, or in the field alongside your team.

What we’re looking for

• Proven experience in people management and team leadership.
• Strong track record in sales execution with a focus on quality over quantity.
• Ability to analyze data and translate insights into actionable strategies.
• Excellent interpersonal skills – friendly, approachable, dynamic and respected by peers.
• High energy, results‑driven, and adaptable to changing environments.
• Comfortable balancing fieldwork and administrative responsibilities.
• Experience liaising with mystery shopping agencies to maintain quality standards for employees.

What We Offer

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke‑free future.

PMI is an Equal Opportunity Employer.