B2B Inside Sales & Customer Service Specialist – Europe

Acushnet Company- Titleist/Foot Joy; Risch-Rotkreuz; Presencial; CHF 70.000 - 100.000; Jornada completa

Descripción de la vacante

KJUS is seeking a Customer Service & Inside Sales Representative reporting to the Director Sourcing & Administrative Director LKI Offices. This role focuses on supporting B2B customers, export managers, and distributors with premium service and lasting relationships in Mainland Europe.

You will check, record, process, and monitor orders (electronic, telephone, and written), coordinate logo business orders in Mainland Europe, and manage returns and credit notes with accuracy.

Formación

• 2–3 years experience in a Sales Office or similar environment.
• Fluent in German and English; French at least intermediate.
• Excellent communication and customer-service orientation.
• Very organized with calm, precise working style in busy times.
• Sporty and team-spirited.
• Commercial or retail education completed.

Responsabilidades

• Support B2B customers, Export Manager, and Distributors with inside sales support in Mainland Europe; focus on premium service and long-term relationships.
• Check, record, process, and monitor customer orders (electronic, telephone, and written).
• Coordinate logo business orders in Mainland Europe.
• Process returns, credit notes, and incorrect deliveries with accuracy.
• Cooperate with logistics partners; monitor and ensure timely delivery.
• Provide customer sales advice, including order statistics, availability, and product information.
• Provide flexible support across the Customer Service team based on workload and priorities to ensure day-to-day operations.
• Support B2C customers.

Conocimientos

Communication

Interpersonal skills

Organizational skills

Team spirit

Customer service

Educación

Retail/commercial education

Herramientas

MS Office

Outlook

Netsuite

Descripción del empleo

KJUS is seeking a Customer Service & Inside Sales Representative reporting to the Director Sourcing & Administrative Director LKI Offices. This role focuses on supporting B2B customers, export managers, and distributors with premium service and lasting relationships in Mainland Europe.

You will check, record, process, and monitor orders (electronic, telephone, and written), coordinate logo business orders in Mainland Europe, and manage returns and credit notes with accuracy.