Assistant Restaurant Manager: Lead Service & Guest Excellence

H. Kracht's Erben AG; Zürich; In loco; CHF 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff accommodation inZurich city

13th monthly salary

Internal training and development

Great Place to Work certification

Descrizione del lavoro

Baur au Lac in Zurich is seeking a motivated, committed and creative personality for a position as Deputy Restaurant Manager. You will support the Restaurant Manager, lead shift briefings, and ensure seamless service for our discerning guests.

Join a 5‑star, internationally oriented team and help maintain exceptional standards, oversee daily operations, and contribute to events, staff development and budget planning.

Competenze

• Completed training in catering industry and several years’ experience in a similar role
• Ability to lead, motivate and guide staff
• Act as a role model in day‑to‑day operations
• Confident, charming and well‑presented manner
• Assertiveness combined with a team‑and service‑oriented approach
• A flexible, communicative personality with a strong focus on quality
• Ability to work as part of a team, independence and organisational skills
• Knowledge of Lightspeed, Aleno and Mirus would be an advantage
• Very good command of German and English; knowledge of other languages would be an advantage

Mansioni

• Acting as deputy to the Restaurant Manager in their absence
• Conducting shift briefings and team meetings
• Ensuring the smooth running of restaurant operations, including the preparation of daily accounts
• Ensuring a high level of guest satisfaction through excellent service and professional complaint handling
• Assisting with major events
• Supporting the recruitment, induction and training of new staff
• Optimising sales figures using key performance indicators and sales reports
• Assisting with budget preparation

Conoscenze

Leadership

Staff motivation

Guest service

Complaint handling

Event support

Recruitment & training

Budgeting & KPIs

Teamwork

Communication

Formazione

Catering industry training

Strumenti

Lightspeed

Aleno

Mirus

Descrizione del lavoro

Baur au Lac in Zurich is seeking a motivated, committed and creative personality for a position as Deputy Restaurant Manager. You will support the Restaurant Manager, lead shift briefings, and ensure seamless service for our discerning guests.

Join a 5‑star, internationally oriented team and help maintain exceptional standards, oversee daily operations, and contribute to events, staff development and budget planning.