Appway Support & Development Specialist

Sword Services; Genf; On-site; CHF 90,000 - 130,000; Full time

Job summary

Sword Services in Switzerland is seeking an Appway / FNZ Studio Support & Development Specialist to ensure onboarding, KYC review, and remediation workflows stability while contributing to platform evolution.

You will provide Level 2/3 support, monitor system health, manage releases, and collaborate with stakeholders in an Agile environment to drive continuous service improvement. Swiss residency is required and English is essential.

Qualifications

• Minimum 5 years of hands-on Appway/FNZ Studio experience.
• Extensive L2/L3 support in banking.
• Experience with integration technologies and APIs.
• Knowledge of AML/KYC regulations and controls.
• Strong analytical and communication skills.

Responsibilities

• Provide Level 2 and Level 3 application support, investigate incidents, coordinate resolution with vendors.
• Monitor workflow performance and system health with logs, dashboards, queues.
• Perform root cause analyses and implement preventive measures.
• Manage application releases across multiple environments, including validations and rollback.
• Maintain runbooks, knowledge bases, and user guidance.
• Design fixes and small enhancements within Appway/FNZ Studio (rules, UI, integrations, mappings).
• Contribute to automation and CI/CD pipelines, testing, and deployment optimization.
• Collaborate with business and technical stakeholders in an Agile environment, supporting key users.

Skills

Appway/FNZ Studio

L2/L3 Support

REST APIs

SOAP APIs

JSON/XML

CI/CD

Monitoring

KYC/CLM

Agile

English comms

French advantage

Job description

We are recruiting an Appway / FNZ Studio Support & Development Specialist to strengthen a team dedicated to Client Lifecycle Management (CLM) processes. In this role, you will primarily ensure the operational stability of onboarding, KYC review, and remediation workflows while contributing to the continuous improvement and evolution of the platform.

Job Responsibilities

• Provide Level 2 and Level 3 application support, investigate incidents, coordinate resolution activities, and liaise with vendors and technical partners when required.

• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.

• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability and operational efficiency.

• Manage application releases across multiple environments, including validation activities, deployment controls, smoke testing, and rollback procedures.

• Maintain comprehensive operational and technical documentation, including runbooks, knowledge bases, procedures, and user guidance.

• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio, covering business rules, user interfaces, integrations, and data mappings.

• Contribute to automation and industrialization initiatives through CI/CD pipelines, testing activities, code reviews, and deployment optimization.

• Collaborate closely with business and technical stakeholders in an Agile environment, supporting key users and driving continuous service improvement.

• Minimum 5 years of hands-on experience with Appway/FNZ Studio, including significant exposure to L2/L3 support activities within a banking environment.

• Strong expertise in application integration technologies, including REST and SOAP APIs, as well as JSON and XML data structures.

• Proven experience in monitoring, observability, log analysis, alert management, and troubleshooting production applications.

• Solid understanding of version control systems, CI/CD practices, and multi-environment deployment management.

• In-depth knowledge of CLM and KYC operations, including client onboarding, periodic reviews, and remediation programs.

• Good understanding of AML/KYC regulatory requirements, risk assessment processes, auditability, and compliance controls.

• Strong analytical skills, customer-oriented mindset, autonomy, and the ability to communicate effectively with both business and technical audiences.

• Swiss residency is mandatory; fluency in English is required, and French is considered an advantage.