Applications Engineer

Shure DACH; Schlieren; Presencial; CHF 82.000 - 131.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Shure is seeking an Applications Engineer based in Schlieren, Switzerland, to support enterprise customers across Switzerland and Southern Germany. You will provide advanced technical support for Conferencing & Collaboration solutions, lead PoC activities, and help design scalable UC deployments with Teams, Zoom, Google Meet, Cisco, and more.

You’ll work closely with Sales, Marketing, and Product teams, document best practices, and empower partners through technical guidance and certification to

Formación

• Minimum 3–5 years in Application Support or related technical roles.
• Experience with enterprise customers and complex environments.
• Experience with Conferencing, Collaboration, UC, IT Infrastructure, or Networking.
• Fluency in German, English and French (spoken and written).

Responsabilidades

• Provide advanced technical support for Shure Conferencing & Collaboration solutions.
• Troubleshoot product, software, networking, and system integration issues.
• Lead proof-of-concept activities and solution validation.
• Support UC deployments across Microsoft Teams, Zoom, Google Meet, Cisco, and related platforms.
• Advise customers and partners on solution design and best practices.
• Create and maintain technical documentation and knowledge articles.
• Share technical expertise across Customer Experience, Sales, Product, and Marketing teams.

Conocimientos

Technical support

UC/AV integration

Network fundamentals

Customer-facing

Communication

Educación

Degree in engineering or related field

Herramientas

Salesforce Service Cloud

Jira

SAP

Dante

Descripción del empleo

Connect People and enable Collaboration.

Join Shure as an Applications Engineer and shape what's next in workplace collaboration across Switzerland and Southern Germany.

This customer-facing role combines technical expertise, collaboration, and innovation in a fast-moving international environment. Based in Schlieren, Switzerland, you'll make a visible impact by helping organizations get the best from Shure's conferencing technology.

Responsibilities

• Provide advanced technical support for Shure Conferencing & Collaboration solutions.
• Troubleshoot product, software, networking, and system integration issues.
• Manage complex support cases and act as an escalation point.
• Support UC deployments across Microsoft Teams, Zoom, Google Meet, Cisco, and related platforms.
• Advise customers and partners on solution design and best practices.
• Lead proof-of-concept activities and solution validation.
• Partner with Sales and Market Development to translate customer needs into effective solutions.
• Deliver technical presentations, demonstrations, workshops, and training.
• Support consultant specifications and project opportunities.
• Enable customers and channel partners through certification and technical guidance.
• Create and maintain technical documentation, knowledge articles, and best-practice guides.
• Share technical expertise across Customer Experience, Sales, Product, and Marketing teams.
• Provide customer and market insights to support product improvements and future development.
• Identify recurring technical challenges and drive corrective actions and process improvements.
• Champion technical excellence, standardization, and customer self-service across the organization.

Qualifications

• Degree or equivalent in Audio Engineering, AV Technology, Information Technology, Telecommunications, Electrical Engineering, or a related technical discipline.
• Equivalent professional experience may be considered.
• Minimum 3-5 years of experience in Application Support, Technical Support, AV Integration, Unified Communications, System Design, or a related customer-facing technical role.
• Proven experience supporting enterprise customers and complex technical environments.
• Experience within Conferencing, Collaboration, AV, UC, IT Infrastructure, or Networking preferred.
• Strong understanding of: Conferencing and collaboration technologies, Unified Communications platforms, Network fundamentals, Audio signal flow and DSP concepts, Microphone and wireless technologies, Enterprise AV systems.
• Preferred experience with: Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration solutions, Dante and networked audio technologies, Salesforce Service Cloud or similar CRM platforms, SAP/Jira Ticket Systems.
• Fluency in German, English and French (spoken and written); additional languages are a plus.

PAY TRANSPARENCY

Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Salaries vary based on qualifications, location, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum salary for the opportunity. The salary for this position ranges from CHF 81.800 gross per year to CHF 130.900 gross per year. All positions also include a comprehensive benefits package.

Who We Are

Shure's mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia. Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don't check off every box in the job requirements? No problem!

We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates.