AIR IMPORT AGENT 50-60%

Expeditors; Morbio Inferiore; On-site; CHF 60,000 - 90,000; Full time

Benefits offered by this job

Training and development

Career opportunities

Modern workplaces

Free parking

Job summary

Expeditors International in Switzerland seeks a motivated Air Import Specialist to join the team in Kloten or Morbio Inferiore. You will independently handle air import shipments from document receipt to final delivery.

The role emphasizes customer service, accuracy in documentation, billing, and collaboration with airlines, brokers, and offices worldwide. Start date is immediate or by mutual agreement.

Qualifications

• Completed commercial apprenticeship, preferably in the freight forwarding/logistics industry.
• Minimum of 2 years of professional experience in air freight.
• Structured, detail-oriented, and quality-focused working style.
• Strong customer focus and team-working skills.
• Excellent written and spoken English (minimum B2 level).
• Fluent German, both written and spoken, is required if working in Kloten.

Responsibilities

• Independently manage air import shipments from document receipt through to final delivery.
• Prepare, process, route, and proactively monitor shipments, ensuring timely execution while identifying and resolving potential delays or discrepancies.
• Maintain accurate shipment information and operational milestones in Workboard and other operating systems.
• Ensure that customers and customs brokers receive all required documentation within the agreed timelines.
• Complete accurate and timely customer and vendor billing and resolve any related discrepancies.
• Provide customers with proactive updates, professional advice, and a consistently high level of service.
• Follow customer-specific SOPs, Expeditors’ Operational Process Standards, internal policies, and applicable government regulations.
• Coordinate effectively with customers, airlines, customs brokers, overseas offices, and other partners while maintaining strong professional relationships across our global network.
• Identify opportunities to improve processes, operational efficiency, data quality, and customer satisfaction.

Skills

Air freight

Customer service

Team collaboration

English (B2)

German (Kloten)

Education

Completed commercial apprenticeship

Job description

Expeditors International, headquartered in Seattle, Washington, is one of the world's leading providers of global logistics solutions. With more than 18,000 employees across 346 locations on six continents, we develop flexible transportation and information solutions that meet the demands of international trade.

Our portfolio includes air, ocean, and ground transportation, customs brokerage, insurance solutions, warehousing, distribution, and much more. We rely on innovative technologies, sustainable processes, and a strong global network to deliver first-class service to our customers at all times.

Job Description

To strengthen our team in Kloten, Zuerich or inMorbio Inferiore, Ticinowe are looking for a motivated and experienced professional in the AIR Import Department. If you are passionate about international logistics, enjoy taking responsibility and are eager to grow in a dynamic environment, then you are the right person for us!

Your Responsibilities:

• Independently manage air import shipments from document receipt through to final delivery.
• Prepare, process, route, and proactively monitor shipments, ensuring timely execution while identifying and resolving potential delays or discrepancies.
• Maintain accurate shipment information and operational milestones in Workboard and other operating systems..
• Ensure that customers and customs brokers receive all required documentation within the agreed timelines.
• Complete accurate and timely customer and vendor billing and resolve any related discrepancies.
• Provide customers with proactive updates, professional advice, and a consistently high level of service.
• Follow customer-specific SOPs, Expeditors’ Operational Process Standards, internal policies, and applicable government regulations.
• Coordinate effectively with customers, airlines, customs brokers, overseas offices, and other partners while maintaining strong professional relationships across our global network.
• Identify opportunities to improve processes, operational efficiency, data quality, and customer satisfaction.

Qualifications

• Completed commercial apprenticeship, preferably in the freight forwarding/logistics industry
• Minimum of 2 years of professional experience in air freight
• Structured, detail-oriented, and quality-focused working style
• Strong customer focus and team-working skills
• Excellent written and spoken English (minimum B2 level)
• Fluent German, both written and spoken, is required if working in Kloten

Additional Information

Why Expeditors?

• We are a stable global company with international success and a strong local team spirit
• We offer comprehensive training and professional development programs
• We provide a wide range of career opportunities within our global network
• We invest in modern workplaces and offer free parking

Start date: Immediate or by mutual agreement

Interested?

All your information will be treated confidentially in accordance with EEO (Equal Employment Opportunity) guidelines