AI-Powered IT Workplace Engineer

ELCA; Pully; A distancia; CHF 90.000 - 150.000; Jornada completa

Descripción de la vacante

ELCA is seeking an IT operations engineer for our Pully office to keep colleagues productive and to drive automation in Corporate IT. You will resolve requests hands-on and contribute to building an AI-enabled IT organization.

Split your time between running and improving the service, with a path from 80/20 to 50/50 as you automate more procedures and share learnings across the team. This role is onsite in Pully with occasional travel to other ELCA offices.

Formación

• 3-6 years of experience in IT operations, workplace or service desk engineering with L2 depth.
• Hands-on knowledge of Microsoft 365, Entra ID/AD, Intune and Windows endpoints.
• Fluent in French and English (written and spoken).
• Proactive communicator able to explain tech to non-technical audiences.
• Apprenticeship backgrounds welcome; degree or equivalent experience.

Responsabilidades

• Handle incidents and service requests end to end (ITIL L1 + L2).
• Look after the Pully office onsite: onboarding/offboarding, devices, network and Wi‑Fi issues.
• Administer the workplace stack: Microsoft 365, Entra ID/AD, Intune, Defender, Windows and macOS endpoints.
• Maintain tickets and knowledge articles; ensure clean, documented records.
• Travel occasionally to other ELCA offices as needed.

Conocimientos

IT operations

Microsoft 365

Entra ID/AD

Intune

Windows endpoints

French and English fluent

Educación

CFC/HES/ES or equivalent

Herramientas

Confluence

Jira Service Management

GLPI

MCP

Power Automate

Descripción del empleo

ELCA is seeking an IT operations engineer for our Pully office to keep colleagues productive and to drive automation in Corporate IT. You will resolve requests hands-on and contribute to building an AI-enabled IT organization.

Split your time between running and improving the service, with a path from 80/20 to 50/50 as you automate more procedures and share learnings across the team. This role is onsite in Pully with occasional travel to other ELCA offices.