AI Governance Success Engineer

LatticeFlow AI; Zürich; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

25 days of paid vacation

Learning & Development Coverage

Private Accident Insurance

Travel Perks: Zurich, Sofia, Dublin

Active Lifestyle

Team Events

Zusammenfassung

LatticeFlow AI in Zürich is seeking a Customer Success Engineer to own the outcome for our enterprise customers from pre-sales through renewal. You’ll define success criteria, drive adoption, and ensure customers realize value from our AI governance platform.

You’ll collaborate with Sales and Engineering, monitor health signals, and expand accounts while maintaining trusted relationships. This role requires strong communication, technical fluency with APIs/AI workflows, and a passion for

Qualifikationen

• Solid technical foundation: APIs, AI/ML workflows.

Aufgaben

• Lead pre-sales engagements from a success perspective and define success criteria.
• Own the full post-signature customer journey: onboarding through adoption, expansion, and renewal.
• Maintain deep, trusted relationships, monitor health signals, and translate data into proactive actions.

Jobbeschreibung

LatticeFlow AI in Zürich is seeking a Customer Success Engineer to own the outcome for our enterprise customers from pre-sales through renewal. You’ll define success criteria, drive adoption, and ensure customers realize value from our AI governance platform.

You’ll collaborate with Sales and Engineering, monitor health signals, and expand accounts while maintaining trusted relationships. This role requires strong communication, technical fluency with APIs/AI workflows, and a passion for