AI Governance Customer Success Engineer

LatticeFlow AI; Zürich; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Paid vacation 25 days

Learning & development

Private accident insurance

Travel between Zurich, Sofia, Dublin

Running club

Team events & retreats

Job summary

LatticeFlow AI is seeking a Customer Success Engineer to own outcomes from proof-of-value through renewal, ensuring customers realize the value of our AI governance platform.

You will lead pre-sales engagements, collaborate with delivery teams, and manage onboarding, adoption, expansion, and renewal while maintaining strong relationships and translating customer needs into product insights.

Qualifications

• Experience leading pre-sales engagements with a focus on customer outcomes.
• Ability to define success criteria with prospects and secure conversions.
• Experience in onboarding, adoption, and renewal in a B2B SaaS or AI/ML product environment.
• Strong communication skills across technical and executive stakeholders.
• Familiarity with AI governance or compliance frameworks is a plus.

Responsibilities

• Lead pre-sales engagements from a success perspective, define success criteria with the prospect upfront, set the conditions for conversion, and own the narrative that takes a deal from POV to close.
• Partner closely with the FDE to ensure every technical deployment delivers against the success criteria you've defined, you manage the outcome, the FDE executes the work.
• Own the full post-signature customer journey: from onboarding through adoption, expansion, and renewal
• Maintain deep, trusted relationships with your customers, understanding their evolving needs, challenges, and strategic priorities, and connecting them to the value LatticeFlow AI delivers
• Monitor customer health, usage signals, and adoption trends; translate those signals into proactive actions before they become risks
• Own renewal readiness across your book of business, no surprises, clear value demonstration, and a strong case built long before the renewal conversation starts
• Collaborate with Sales on expansion opportunities; you are the bridge between customer outcomes and commercial growth
• Act as the voice of your customers internally, feeding insights on what's working, what's not, and what the product needs to keep customers successful

Skills

APIs & ML workflows

Pre-sales experience

Post-sales delivery

Renewal & expansion focus

Customer communication

AI governance familiarity

Job description

LatticeFlow AI is seeking a Customer Success Engineer to own outcomes from proof-of-value through renewal, ensuring customers realize the value of our AI governance platform.

You will lead pre-sales engagements, collaborate with delivery teams, and manage onboarding, adoption, expansion, and renewal while maintaining strong relationships and translating customer needs into product insights.