AI-Driven Customer Success Lead (Enterprise SaaS)

Enterprise Bot GmbH; Zürich; Ibrido; CHF 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fast-growing AI company

Diverse global team

High ownership

Direct exposure to enterprise clients

Descrizione del lavoro

Enterprise Bot GmbH, based in Zurich, is seeking a Customer Success Manager to guide clients through onboarding, implementation, and measurable success with our GenAI and automation solutions. You will configure bots, integrations, and workflows while maintaining strong relationships across technical and business stakeholders.

You will drive customer value with ongoing optimization, trainings, and regular business reviews, partnering with sales on renewals and expansion opportunities, in a

Competenze

• Native-level German/Swiss-German required, with strong English communication skills and ability to engage across technical and business stakeholders.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or related field.
• 3–5 years in Customer Success, Project Management, Implementation, or Technical Account Management in SaaS/automation environments.
• Experience in partner enablement, training, mentoring, and supporting implementation partners.

Mansioni

• Onboarding new customers with clear roadmaps, milestones, and KPIs.
• Configure conversational AI bots, automation workflows, and integrations for customer use cases.
• Coordinate UAT, ensure bot quality, fix issues, and guide test iterations.
• Monitor bot performance and advocate optimizations to improve ROI.
• Maintain proactive customer engagement through regular reviews and performance analysis.
• Build long-term relationships to support trust, success and growth.
• Conduct training and enablement workshops to empower customer teams.
• Translate customer feedback into concrete product and process improvements.
• Collaborate with sales to identify renewal and upsell opportunities.

Conoscenze

German/Swiss-German

English

French

Spanish

Formazione

Bachelor’s or Master’s degree in Business Administration or Computer Science

Strumenti

Automation platforms

APIs

Low-code/no-code platforms

Descrizione del lavoro

Enterprise Bot GmbH, based in Zurich, is seeking a Customer Success Manager to guide clients through onboarding, implementation, and measurable success with our GenAI and automation solutions. You will configure bots, integrations, and workflows while maintaining strong relationships across technical and business stakeholders.

You will drive customer value with ongoing optimization, trainings, and regular business reviews, partnering with sales on renewals and expansion opportunities, in a