Admissions Operations Manager

EHL; Lausanne; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Free meals

Days off (attractive count)

Parking space or public transport补充

Access to facilities and services

Zusammenfassung

EHL is seeking an Admissions Operations Manager to shape the admissions process for Undergraduate and Graduate programs. You will lead a team of Admissions Officers, optimize workflows, and ensure a high-quality candidate experience aligned with EHL’s values.

You will report to the Head of Admissions & Enrollment Operations and collaborate with Marketing, Recruitment, Scholarships, and Academic Programs to support new programs and scale volumes. A data-driven, service-minded leader is essential.

Qualifikationen

• Bachelor’s degree in management or a related field.
• 3–5 years of professional experience in admissions operations or similar administrative environments, including team management responsibilities.
• Strong command of admissions systems, CRM platforms, and data management tools.
• Ability to analyze operational data and translate insights into actionable recommendations.
• Strong organizational, planning, and coordination skills.
• Process-driven, detail-oriented, and committed to operational excellence.
• Ownership, accountability, and responsibility.
• Excellent communication and stakeholder management skills.

Aufgaben

• Act as Admissions Officer for an assigned portfolio, including evaluation, interviews, and applicant communication.
• Coordinate the full admissions pipeline from submission to selection with efficiency and compliance.
• Deliver reporting on pipeline performance and KPIs to support data-driven decisions.
• Manage workload and staffing across the team to align with volumes and priorities.
• Oversee interview logistics, scheduling, and compliance with process standards.
• Handle first-level escalations on admissions matters with timely, fair resolutions.
• Lead training and knowledge management to keep SOPs and rules current.
• Collaborate with Marketing, Recruitment, Academic Programs, and Operations.
• Provide leadership support and continuity when Head of Admissions is unavailable.
• Contribute to design and implementation of new admissions systems and workflows.

Kenntnisse

Team leadership

Admissions operations

CRM platforms

Data analysis

Ausbildung

Bachelor's degree in management

Tools

CRM platforms

Data management tools

Jobbeschreibung

Join us and shape the future of hospitality today!

EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.

We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.

The Admissions and Enrollment department at EHL is responsible for managing the entire admissions process for Undergraduate and Graduate academic programs. It supports prospective students from initial contact through to final enrollment, carefully evaluating applications with both rigor and a personalized approach. The department plays a key role in selecting candidates who align with EHL’s values, academic excellence, and professional potential. Its mission is to build diverse, international, and high-potential student cohorts.

To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.

The Admissions Operations Manager plays a key role in shaping EHL Hospitality Business School’s student community and future industry leaders by ensuring a qualitative, fair, and efficient admissions process. The role balances operational excellence with an outstanding candidate experience to support both selection quality and yield.

Reporting to the Head of Admissions & Enrollment Operations, the Admissions Operations Manager oversees the day-to-day execution of admissions processing, leads a team of Admissions Officers, monitors operational performance, and drives continuous process improvements to achieve institutional goals. The role is instrumental in ensuring that admissions processes and operational models evolve in line with EHL HBS’s expanding academic portfolio, changing eligibility criteria, business requirements, increasing application volumes, and the integration of new programs and admissions pathways.

The role fosters alignment across the admissions journey, working closely with colleagues across Admissions, Enrollment, Marketing, Recruitment, Scholarships, and Operations, while serving as a trusted point of contact for prospective students and their families. Success in this role requires a highly organized and analytical professional who combines rigor, attention to detail, and process excellence with a strong service mindset. A clear communicator and relationship builder, you thrive in a fast-paced environment where collaboration, continuous improvement, and people leadership are key to delivering exceptional results.

What will you do?

• Actively perform Admissions Officer responsibilities for an assigned portfolio of applications, including candidate evaluation, interviews, decision preparation, applicant communication, and case management.
• Ensure the smooth coordination and progression of applications across the full admissions pipeline, from submission through to selection, maintaining efficiency, consistency, compliance, and adherence to service standards. Continuously adapt workflows and operational processes to support evolving admission requirements, new programs, and growing application volumes.
• Oversee process performance through quality control, KPI tracking, and regular health checks; Deliver accurate and actionable reporting on pipeline performance, conversion metrics, and operational KPIs to support data-driven decision-making; proactively identify gaps and implement corrective actions to optimize operational effectiveness.
• Manage candidate attribution and workload distribution across the team, ensuring appropriate coverage and resource optimization in line with application volumes and business priorities.
• Oversee candidate interview logistics, including scheduling, coordination, and compliance with process standards, ensuring a seamless candidate and stakeholder experience.
• Manage first-level escalations on admissions matters by responding to inquiries, conducting second interviews, reviewing exceptional cases, ensuring timely, fair, and consistent resolution.
• Manage training and knowledge management practices (documentation of SOPs, business rules, best practices), ensuring the team remains aligned with evolving eligibility criteria, admission policies, systems, and program requirements to maintain consistency and operational excellence.
• Partner closely with Marketing, Recruitment, Academic Program teams, Operations Managers, and other stakeholders to align priorities, support new program launches, anticipate changing requirements, improve processes, and ensure cohesive operationalization of the admissions strategy.
• Act as a trusted backup to the Head of Admissions & Enrollment Operations, providing leadership support, decision-making assistance, and continuity in their absence.
• Contribute to the design, development, testing, and implementation of new admissions systems, workflows, and digital capabilities. Partner with stakeholders to define business requirements, support system enhancements, and drive transformation initiatives.

Who you are?

• You have a bachelor’s degree in management or a related field.
• You have 3–5 years of professional experience in admissions operations or similar administrative environments, including team management responsibilities.
• You have a strong command of admissions systems, CRM platforms, and data management tools.
• You have the ability to analyze operational data and translate insights into actionable recommendations.
• You have strong organizational, planning, and coordination skills.
• You are process-driven, detail-oriented, and committed to operational excellence.
• You have a strong sense of ownership, accountability, and responsibility.
• You have excellent communication and stakeholder management skills.
• You are able to work effectively under pressure while managing multiple priorities and deadlines.
• You are collaborative and capable of supporting, coaching, and developing team members.

What we offer?

We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits.

• free meals
• an attractive number of days off
• a parking space or public transport contribution
• access to various services and facilities

We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.

We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.

You will enjoy being part of a passionate, multidisciplinary and talented team