(80 - 100%) Senior Technical Support Engineer

BlackBerry Inc.; Untersiggenthal; Hybrid; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

ABB Energy Industries division seeks an experienced engineer to own product lifecycle management for UNITROL, MEGATROL, and SYNCHROTACT. You will lead feasibility studies, manage global product changes, and support continuous product improvement across HW/SW and BOM, while driving cost optimization in collaboration with Product Management and R&D.

You will act as a global technical authority, perform remote diagnostics, lead RCA efforts, and implement corrective actions to enhance reliability

Qualifikationen

• Bachelor's or master's in electrical engineering or equivalent.
• 8+ years of experience in field service or engineering within power generation, embedded software and control hardware.
• Fluency in English; additional languages are an asset.

Aufgaben

• Own product lifecycle management and continuous improvement for UNITROL, MEGATROL and SYNCHROTACT, including HW/SW/BOM changes.
• Drive product quality through remote diagnostics, root cause analysis (RCA) and sustainable corrective actions.
• Act as global technical authority, support ABB teams worldwide and guide standardization aligned with long-term product strategy.

Kenntnisse

English fluency

Intercultural awareness

Problem solving

Ausbildung

Bachelor's or Master's degree in Electrical Engineering

Jobbeschreibung

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Business Manager - Commercial&Operations__Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.The work model for the role is: #LI-HybridYou will be mainly accountable for:Own product lifecycle management and continuous improvement by leading feasibility studies and managing global product changes (HW/SW/BOM, tools, documentation, etc.). You contribute to cost optimization, standardization, and continuous product enhancement in close collaboration with Product Management and R&DDrive product quality and technical excellence by analyzing and resolving complex issues across a broad product portfolio. You engage directly with customers and perform remote diagnostics, lead root cause analysis (RCA), and ensure sustainable corrective actions to enhance product reliability and performanceAct as a global technical authority by providing expert support to ABB teams and business partners worldwide. You support project-specific adaptations, review engineered solutions, and guide standardization decisions aligned with long-term product strategyStrengthen knowledge sharing and team capabilities by capturing learnings from support cases and translating them into structured knowledge documentation. You coach support line specialists and contribute to building strong global lifecycle support expertiseQualifications for the role:Bachelor or master’s in electrical engineeringMinimum 8 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is required)Fluency in English, any other languages like German, French, or Spanish are an assetIntrinsic attitude to drive innovation and improvementProven organizational skills with the ability to handle multiple projects simultaneouslyHigh sense of responsibility and commitmentHigh degree of intercultural awarenessBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.