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As the Heron Gate Community Liaison, you’ll play a key role in shaping the experience of residents living in one of Ottawa’s most vibrant and evolving communities. This is a dynamic and deeply human role that blends the responsiveness of community work with the structure of property management.

You’ll support employment programs, respond to resident concerns, create engagement opportunities, and help ensure that community voices are reflected in decision-making processes.

No two days are alike. One day might involve coordinating kids’ programming or responding to urgent needs; the next, you could be designing outreach materials, attending a local meeting, or leading a community mural project. At its core, this role is about listening, advocating, and showing up — every day — with purpose.

WHO YOU ARE

You’re a relationship-builder at heart. Compassionate, curious, and resourceful, you thrive in community spaces where every day brings new challenges and opportunities. You have a strong sense of social responsibility and a natural ability to connect with people from all walks of life. Whether navigating a complex resident concern or organizing a local event, you bring energy, empathy, and a solutions-focused mindset. You’re just as comfortable sitting down with a resident to hear their story as you are representing their voice in a city council meeting or internal planning session.

WHAT YOU BRING TO THE TABLE

• Post-secondary education ina related field — or an equivalent combination of education and experience.
• 3–5 years of experience in community development, resident engagement, customer service, or nonprofit work.
• Excellent interpersonal and communication skills — approachable and empathetic.
• Strong problem-solving and decision-making abilities; able to navigate sensitive situations with care and professionalism.
• Highly adaptable and flexible; thrives in a fast-paced, ever-changing environment.
• Strong sense of initiative and ability to work independently while staying aligned with team goals.
• A genuine passion for helping others, building community, and creating inclusive spaces.
• Demonstrated cultural sensitivity and a commitment to diversity, equity, and inclusion.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic design tools (e.g., Canva) for creating promotional materials.
• Comfortable managing social media platforms (Instagram, Facebook) for community outreach.
• Ability to write and format newsletters, flyers, and event communications.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Multilingual abilities are considered a strong asset.

WHAT WILL YOU DO?

Community Hub & Program Coordination

• Manage daily operations of the Heron Gate Hub, including scheduling, logistics, and partner coordination.
• Ensure programs and services are advertised effectively and promoted to residents.
• Encourage participation and remove barriers to engagement.
• Coordinate the Youth Resident Summer Employment Program (YRSEP) and other resident employment initiatives.

Community Events & Workshops

• Lead the execution of community events, workshops, and engagement activities.
• Identify resident needs and emerging issues to help shape relevant programming and interventions.
• Support initiatives like community murals and cultural celebrations.

Partnership Building & Resource Navigation

• Build and maintain partnerships with local not-for-profits, schools, and service providers.
• Provide resource referrals for residents and direct them to appropriate services if needs fall outside of Hazelview’s scope.
• Represent Hazelview in meetings with community organizations and city partners.

Resident Advocacy & Engagement

• Act as a bridge between residents and Hazelview leadership, sharing concerns and feedback with the appropriate internal teams.
• Serve as the primary community-facing contact regarding the Heron Gate redevelopment, engaging with residents, answering questions, and relaying key updates.
• Attend community and city council meetings to advocate for resident priorities and represent Hazelview’s interests.

Communications & Social Media

• Manage Heron Gate community-specific social media accounts.
• Create and share content to keep residents informed about opportunities, programs, and events.
• Develop flyers, posters, and other materials to support outreach.

Other duties as assigned, adapting as needed to the evolving needs of the community and Hazelview's broader initiative.

WHAT WE OFFER

At Hazelview, we don’t just offer jobs — we build careers and community. We believe in rewarding great work, supporting your well-being, and helping you grow every step of the way.

Here’s what’s in it for you :

Competitive Pay

We offer a strong base salary that reflects your experience — plus performance-based bonus potential.

Time to Recharge

Enjoy generous paid vacation, personal days, and wellness time because balance matters.

Health Comes First

Comprehensive health and dental benefits to support you and your family’s well-being.

Mental Health & Wellness Support

Access to confidential mental health resources, wellness programs, and an Employee Assistance Program (EAP) — because we care about the whole you.

Recognition That Matters

Our employee recognition programs celebrate your wins, big and small.

Growth & Learning

Fuel your future with continuous development opportunities, mentorship, and access to learning resources.

Inclusive Culture

Join a team that’s diverse, inclusive, and values-driven — where your voice is heard and your work makes an impact.

About the Company :

At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience.

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link :