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Operational Readiness, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

As Interac brings new products to the market and new capabilities to employees, the Operational Readiness team is responsible for ensuring that all operational aspects of new products, services, and processes are fully prepared for launch.

This role needs someone who is highly experienced across multiple roles in operations and/or service management. You must be technical enough to understand the high-level architecture of tech environments and workflows, and able to work with many teams to put in place the capabilities each team will need when the product or platform moves into production.

You should be recognized in your current or previous roles as the “go to” who will usually have answers or know where to find them, whether the questions are specific to your role or not. You should be passionate about operational excellence, with a bias towards collaboration, action, and thinking several steps ahead. This role is crucial for ensuring that new initiatives are smoothly integrated into the company's operations, minimizing disruptions and maximizing efficiency.

You'll be responsible for:

• Operational Readiness Planning: Develop and implement comprehensive operational readiness plans for new initiatives, ensuring all operational requirements are met or exceeded.

• Stakeholder Management: Engage with stakeholders across technical and non-technical teams to gather requirements, provide updates, and ensure alignment. Negotiate with stakeholders to find compromises that meet their needs and the product needs.

• Process Optimization: Identify and implement process improvements to enhance operational efficiency and service continuity, particularly within the ITIL Incident, Problem, and Change Management processes.

• Risk Management: Assess and mitigate risks associated with operational changes, ensuring compliance with regulatory and internal standards.

• Training & Support: Ensure that effective training programs are delivered to operational teams prior to launch, to ensure teams are prepared for new processes and tools.

• Performance Monitoring: Track and report on key performance indicators (KPIs) to measure the success of operational readiness initiatives.

You bring:

• Experience: Experience executing operational readiness, new product/service introduction or service transition management, ideally within a large financial or fintech organization. Experience in these roles within a technology service provider (e.g. ISP, SaaS) also valuable.

• Leadership: Proven ability to lead stakeholders through change, not in a reporting relationship but leading by influence.

• Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities. ITIL certified or equivalent fluency in the ITIL framework. Proficiency as a user of Jira/Kanban, ServiceNow, and observability management tools strongly preferred. Project management experience, preferably in Agile frameworks an asset.

• Education: Either a bachelor’s degree in business, operations, or technology or a related field, or equivalent demonstrated expertise. ITIL and project management certifications an asset.

• Proactive: Ability to anticipate and address potential operational challenges before they arise.

• Detail-Oriented: Strong attention to detail to ensure all aspects of operational readiness are thoroughly addressed.

• Collaborative: Ability to work effectively with cross-functional teams and build strong relationships with stakeholders.

• Adaptable: Flexibility to adapt to changing priorities and manage multiple projects simultaneously.

• Trailblazer: Ability to deliver things that are new and different in a scalable, reusable way.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification;
• If applicable, Credit Inquiry and Social Media Check.

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you.

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.