Operations jobs in United States

Toronto, Ontario, Canada

37.5

Business Management, Strategy & Support

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Building a World-Class, Diverse and Inclusive Technology Team at TD. We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. TD Regulatory, Audit & Compliance Assurance is home to a team of highly valued professionals, who support all Platform & Technology (P&T) related Regulatory and support interactions, which includes business, 2nd, or 3rd LOD led exams. They provide oversight and governance, independently challenging High / Med severity issues tied to Regulatory, Audit and ORM. Includes issue escalations tied to potential overdue and validation failures, issue support for insight, governance reporting and exams. Also, provides demand management support assurance functions. There's room to grow in all of it.

The Business Management Specialist - Data & Analytics role is to support its Platforms & Technology Global Security & Defense division in Canada or the United States. This role focuses on leveraging audit and regulatory findings data to drive advanced analytics, predictive modeling, and data-driven decision-making to enhance risk management and compliance. This role will be central to strengthening our risk management framework, ensuring findings are analysed with rigor, and enabling leaders to make data driven decisions that enhance compliance, control effectiveness, and sustainability of remediation. Here’s some of what you may be asked to perform:

• Partner with the Data Manager to define and execute the Assurance Governance Oversight data strategy.
• Lead the design and implementation of advanced analytics solutions aligned to business priorities.
• Mentor and guide junior data scientists and analysts, fostering a culture of analytical excellence.
• Data Science & Risk Analytics:
• Design, build, and deploy statistical and machine learning models to identify patterns, risk concentrations, and trends within audit and regulatory findings.
• Develop predictive analytics to forecast emerging risks, remediation delays, or control failures.
• Establish quantitative methods for severity scoring, risk-weighting, and prioritization of findings.
• Audit & Regulatory Data Analysis:
• Analyze large volumes of findings and remediation data to generate actionable insights for risk committees, regulatory forums, and executive leadership.

• Perform root cause analysis across findings to identify systemic issues and control design weaknesses.
• Support sustainability assessments of remediated findings through data-driven testing and metrics.
• Develop and deploy statistical, machine learning and AI models to solve complex business problems and modernization initiatives
• Perform exploratory and predictive analytics to identify trends, risks and opportunities
• Ensure model interpretability, governance, and alignment with ethical and regulatory standards

• Develop dashboards, scorecards, and executive level reporting that translate complex findings data into meaningful risk intelligence.
• Collaborate with GRC (Governance, Risk & Compliance) teams across the 3 lines of defense areas to strengthen reporting for regulators, auditors, and internal oversight bodies.
• Ensure all analytics and reporting adhere to regulatory expectations, NIST/ISO frameworks, and risk governance standards.
• Conduct deep-dive analysis and deliver insights through clear, executive-ready dashboards, reports and presentations
• Create complex and comprehensive BI reporting packages and dashboards utilizing data infrastructure, localized datamarts and external data sources
• Transform complex findings into actionable recommendations that drive measurable outcomes
• Build and maintain KPIs and metrics that monitor performance, risk , and operational health.

• Collaborate with applicable corporate partners to optimize data pipelines, metadata management, and data quality for findings repositories.
• Automate recurring analysis and reporting processes to increase efficiency and accuracy.
• Introduce advanced AI/ML techniques (e.g., NLP for findings categorization, clustering for thematic risks) to modernize insights delivery.
• Leverage modern tools and platforms (e.g. Python, SQL, Power BI, Co-Pilot AI, etc) for scalable data analysis
• Contribute to automation and innovation in data processing, analytics, and visualization

• Advanced proficiency in Python, R, SQL; familiarity with big data and cloud platforms (Spark, AWS, Azure, GOP).
• Experience with machine learning, predictive analytics, and statistical modeling applied to risk or audit data
• Expertise in data visualization and storytelling using Power BI, Tableau or equivalent.
• Knowledge of audit methodologies, regulatory frameworks (e.g., OCC, Fed, Basel, SOX, NIST, ISO 27001), and issue management practices
• Proficiency in Atlassian Confluence, including a strong understanding of spaces, templates, macros, and permissions. Develop web applications and user interfaces using React, HTML, and CSS, ensuring a responsive and seamless user experience. Integrate Confluence with other Atlassian products and third-party applications as needed for seamless workflow.
• Knowledgeable in Artificial Intelligence to lead the design, development and deployment of AI-driven solutions that enhance business operations, decision-making, and innovation.
• Experience with GRC platforms (e.g., Archer, Serivce Now, MetricStream) a strong plus
• Understanding of risk taxonomies, KRIs and control effectiveness measures.
• Risk Mindset: Anticipates and quantifies risks to support proactive mitigation.
• Data Storytelling: Translates technical analysis into clear, concise narratives for executives and regulators.
• Works autonomously as a senior/lead on a diverse range of tasks and is relied upon to coach/ educate others
• Stay current with the latest research and trends in AI/ML and recommend relevant tools, frameworks and methodologies.
• Specific Educational Requirements / Accreditations:
• Undergraduate degree or Technical Certificate
• 7+ years data science and analytics experience
• CRISC certification or equivalent experience a plus.
• CISA certification or equivalent experience a plus.
• CISSP certification or equivalent experience a plus.
• Information Security or technology risk and controls background, Big Four experience a plus
• AI/ML tools knowledge / experience

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, the ones we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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