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Reporting to the Manager GL&DC - Disability Benefits Coordination you’ll be responsible for reviewing and setting up new disability and life waiver claims verifying members eligibility and providing administrative support to the Disability Payment Specialists with follow ups tasks. You are also the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status.

• Sets up and reviews disability new claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information.
• Is responsible for ensuring claim systems are updated with accurate financial information for the Disability Life reserve feed.
• Provides information to school board and union plan administrators members affiliates and other members of the Group Life and Disability Claims department which includes verifying claim information and responding to various inquiries and information requests.
• Completes follow-up on LTD matters by contacting appropriate parties via letter email or telephone.
• Handles and manages telephone inquiries from Members regarding their long term disability benefits and claim status through the GL&DC telephone queue.
• Maintains a comprehensive log and diary system to track follow-ups and claim status.
• Reviews group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
• Prepares and processes responses to Members Unions and School Board representatives in accordance with established standards.
• Initiates the new claim application process which includes coordinating preparing and distributing claims kits.
• Responsible for the Canada Pension Plan (CPP) disability application process.
• Keeps LTD claim information confidential to protect operations.

• Post-secondary diploma or degree or equivalent business experience
• Two to Three years experience in group Insurance and understanding of policy language and application.
• Intermediate knowledge of Microsoft Office Suite applications.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to manage competing priorities including project management skills.
• The ability to communicate in French will be considered an asset.

• A general office environment (hybrid / WFH arrangements available)
• Travel may be required.

We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Lets work together! If you are interested in this opportunity please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

#LI-Remote #LI-Hybrid

Remote Work: Yes

Employment Type: Full-time

Key Skills

Sales Experience, Microsoft Office, Customer Service, Communication skills, Microsoft Outlook, Microsoft Word, Business Management, Benefits Administration, Microsoft Excel, Insurance Sales, Customer relationship management, Human Resources

Experience : years

Vacancy : 1