Knowledge Management Specialist

Fujitsu; Ottawa; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading technology firm is seeking a full-time Knowledge Management Specialist in Ottawa, Ontario. This role focuses on Knowledge Management expertise and Microsoft 365 integration to drive KM modernization efforts. Ideal candidates will have 2-5 years of relevant experience, strong communication skills, and a proficiency in managing content lifecycle processes. This position offers a hybrid work arrangement with onsite presence required at least three days a week.

Qualifications

• 2–5 years of experience in Knowledge Management and content lifecycle management.
• Proficiency in metadata, taxonomy, and governance.
• Experience with Microsoft 365 ecosystem and workflow automation tools.

Responsibilities

• Design and implement enterprise content management strategies.
• Manage content lifecycle for KM systems.
• Develop metadata and classification strategies.

Skills

Knowledge Management

Microsoft 365

Content lifecycle management

Metadata and taxonomy

Stakeholder engagement

Communication skills

Job description

Fujitsu Canada is seeking a full‑time, permanent Knowledge Management Specialist to join our team supporting enterprise‑scale Knowledge Management (KM) modernization projects. This role focuses on KM expertise, SharePoint Online, Microsoft 365, and BPM/KM product knowledge, with limited involvement in development.

Top skills

• 2–5 years of experience in Knowledge Management and content lifecycle management.
• Proficiency in metadata, taxonomy, and governance.
• Experience with Microsoft 365 ecosystem and workflow automation tools.
• Understanding of DITA XML and structured documentation practices.
• Strong stakeholder engagement and training skills for KM adoption.
• Excellent communication and organizational skills.

Responsibilities

• Design and implement enterprise content management strategies and workflows.
• Manage content lifecycle (creation, review, publishing, archiving) for KM systems.
• Develop metadata, taxonomy, and classification strategies for knowledge assets.
• Ensure compliance with governance, security, and accessibility standards.
• Collaborate with stakeholders to optimize KM processes and user adoption.
• Support migration large document repositories and maintain content quality.
• Leverage Microsoft 365 tools for workflow automation and KM integration.
• Provide training and guidance on KM best practices and tools.

Mandatory Skills

• 2–5 years of experience in Knowledge Management and content lifecycle managementli>
• Proficiency in metadata, taxonomy, and governance.
• Experience with Microsoft 365 ecosystem and workflow automation tools.
• Understanding of DITA XML and structured documentation practices.
• Strong stakeholder engagement and training skills for KM adoption.
• Excellent communication and organizational skills.

Nice to Have Skills

• Experience integrating KM workflows with Copilot and AI frameworks.
• Familiarity with BPM tools and workflow automation platforms.
• Knowledge of semantic search, knowledge graphs, and AI‑assisted content processing.
• Prior work in public sector KM modernization or similar large‑scale deployments.

General Requirements

• Must reside in the Gatineau area in Quebec.
• Hybrid work arrangement — onsite at least three days per week, with additional days as needed.
• Strong organizational and time management skills.
• Commitment to quality and attention to detail.
• Ability to work independently and collaboratively.
• Willingness to learn new tools and technologies.
• Eligibility for Reliability Security status; minimum five years’ residency in Canada.