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Audio Visual Event Technician - Niagara
Descripción de la vacante
Encore Canada is seeking a Technician to manage audiovisual equipment in a hospitality setting. This role emphasizes customer service, technical ability, and responsibility for ensuring high-quality event experiences. Applicants with a High School Diploma and prior AV or hospitality experience will excel in this position.
Formación
- 1 year of customer service or hospitality experience preferred.
- 1 year of audiovisual experience or equivalent in educational environment preferred.
- Valid driver’s license required for operating company vehicles.
Responsabilidades
- Set up and operate audiovisual equipment to ensure flawless event execution.
- Maintain positive client relationships and communicate effectively.
- Troubleshoot and problem solve equipment and software issues.
Conocimientos
Educación
Job ID AUDIO027435 Date posted 02 / 19 / 2024
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel / client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
Job Qualifications
- High School Diploma required. Associate’s degree is preferred.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver’s license is required for team members that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Ownership
- Hospitality
- Professionalism
- Safety Conscious
- Action Oriented
- Tech Savvy
- Ensures Accountability
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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