Ofertas em Morrisville, Canadá

Employer Industry: Software Development

Why consider this job opportunity:
- Salary up to $152,900
- Potential for annual cash bonuses and stock grants
- Comprehensive benefits package
- Opportunity to work in a high-performing research and design team
- Engage in innovative projects focusing on next-generation customer experiences
- Collaborative work environment that values human-centered design

What to Expect (Job Responsibilities):
- Create and maintain end-to-end customer journeys using insights and key metrics
- Plan and execute discovery research throughout the design and development lifecycle
- Integrate and synthesize complex data from diverse sources to analyze business impact
- Map persona-based journeys, identifying key moments and connections within the experience
- Lead AI-assisted research efforts, utilizing generative AI tools in the research process

What is Required (Qualifications):
- Proven experience in creating validated customer journeys from various data sources
- Strong ability to maintain and update journeys with insights and key metrics
- Experience facilitating decision-making processes for experience improvement
- Collaboration with product teams to support execution and evaluation
- Ability to partner with design teams for consistent implementation of research findings

How to Stand Out (Preferred Qualifications):
- Experience leading research initiatives that influence product and service development
- Familiarity with journey management frameworks and methodologies
- Strong skills in presenting research findings to diverse audiences, including executives
- Knowledge of customer experience metrics and voice of customer (VOC) analysis
- Background in usability studies, customer interviews, and quantitative research methods

#SoftwareDevelopment #CustomerExperience #Research #AIIntegration #CareerOpportunity #InnovativeWorkEnvironment

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