Jobs in Kitchener, United States

As Canada’s most cutting edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated claims professionals to join our mission to provide exceptional customer experiences to Canadians.

At Max, we offer the opportunity to:

• Join an energetic and rapidly growing team, with excellent flexibility & benefits
• Create real impact through integration of your expertise into the claims process
• Use industry leading technology to deliver the best possible claims experiences to policyholders

JOB SUMMARY:

Max Insurance is looking for a National Claims Appraiser to join our team.

In this role, you will inspect property losses of varying complexity and produce detailed restoration estimates.

You will also audit estimates from vendors and contractors, manage disputes, and collaborate with restoration vendors to ensure projects meet timelines and budgets.

Strong empathy and analytical skills are crucial for providing exceptional customer service skills.

JOB RESPONSIBILITIES:

• Determine and complete the scope of losses including large loss. Prepare detailed repair estimates of damaged dwellings.
• Provide technical support to internal claims adjusters and outcomes of estimates.
• Collaborate with vendors to ensure timelines and budgets are met.
• Work with internal loss adjusters for indefinite periods to support customer claims are met when required.
• Share knowledge and offer technical training to improve control methods and processes.
• Audits of estimates completed by vendor network and third-party contractors.
• Inspecting losses, from small to complex and produce detailed estimates.

QUALIFICATIONS:

• 3-5 years of experience as an insurance appraiser, estimator, or in a related role, including preparing scopes of loss, bid packages, and estimates.
• 3-5 years in project management or construction estimating, ideally in insurance restoration or a related construction field.
• Experience as a trainer or technical expert in estimating platforms is a plus.
• High level knowledge of Xactimate estimating software.
• Technical and practical knowledge of restoration with building damages.
• Construction and project management experience is preferred.
• Strong interpersonal skills and an inclination to find solutions.
• Valid driver’s license and good driving record.
• Some travel required on short notice.

WHY JOIN OUR TEAM?

• Health Care and Wellness: Comprehensive benefits with additional health care spending allowances
• Educational Growth: Support for lifelong learning for those looking to accelerate their career
• Tools for Success: A full suite of state-of-the-art Mac products
• Meeting-Free Focus: Maintain dedicated time to thoughtfully navigate the most important deliverables
• Paid Volunteer Hours: Promote community involvement by supporting what matters most to you
• Flexible Hours: Healthy personal-professional balance to best support life’s demands

OUR CULTURE & VALUES:

With roots dating back to 1866, Max’s culture and values are critical to who we are and what we want to achieve.

• Family comes first: Max strives to promote and support a healthy work-life balance for employees and to be flexible & adaptive in their time of need. Staff must feel safe to drop everything if a family emergency comes up.
• Flat Structure: All team members are treated equally and are expected and encouraged to have a voice. We encourage an environment where leaders seek out new perspectives from all, irrespective of their roles or responsibilities.
• Better Together: We operate as a united front to overcome challenges. No one person has all the answers, and we understand that people work better together.
• Always Improving: We must never be satisfied with the current state of our culture. There is always room for improvement. Our team always needs to go above and beyond to help each other achieve success. This is done selflessly in the interest of raising our team as a community.

Max Insurance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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