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Tech Support Specialist, Diagnostics - Growth & Impact
Job summary
A leading healthcare company in Canada is seeking a dedicated technical support specialist for cytology and molecular products. The ideal candidate holds a Bachelor's degree related to the field and possesses strong customer service skills. This role offers a salary up to $83,700, opportunities for career advancement, and requires bilingual abilities in French and English. Join our collaborative team and contribute to global health improvements.
Benefits
Qualifications
- Ability to understand scientific concepts related to DNA, RNA, and cytology.
- Eagerness to start a career in the field and grow within the department.
Responsibilities
- Provide technical support for cytology and molecular products via phone and email.
- Troubleshoot issues with diagnostic instruments, reagents, and software.
- Document customer interactions in the CRM system.
- Authorize returns of customer products for investigation.
- Serve as a liaison to other departments concerning specific product lines.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.