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Remote Bilingual Call Center Specialist — Customer Support
Job summary
A leading Business Process Outsourcing company is seeking Remote Call Center Representatives in Nova Scotia. The role involves providing exceptional customer service, supporting clients through inbound calls, and resolving issues effectively. Ideal candidates will possess strong communication skills and be motivated to assist others. MCI offers competitive compensation, benefits, and a collaborative work environment.
Benefits
Qualifications
- Must be 18 years or older.
- 1+ year of experience in a call center or customer service role.
- Fluent in English and Spanish.
Responsibilities
- Answer inbound calls and respond to customer inquiries.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Document all interactions in the CRM system.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.