Customer Service Representative jobs in Canada

About The Role

We’re looking for a client-focused Account Manager to join our Personal Insurance Team. This role is an excellent opportunity for someone who enjoys managing a book of business and delivering exceptional service while being supported by a great leadership team and work culture. Reporting to the Manager of personal Insurance, you’ll be a key part of a dynamic team dedicated to meeting the needs of our clients

What You’ll Do

• Lead with Expertise: Manage all aspects of an existing book of business, delivering tailored insurance solutions that meet the unique needs of our clients.
• Drive Value: Service, quote, and sell personal insurance products, including home, auto, and other coverages, ensuring comprehensive solutions.
• Deliver Excellence: Foster trust and loyalty by providing an exceptional client experience, going above and beyond to protect what matters most to our clients.
• Analyze & Optimize: Underwrite new and existing business, leveraging your skills in pricing and risk analysis to ensure effective coverage strategies.
• Collaborate for Success: Work alongside a dedicated team of brokers and leaders, benefiting from a culture of mentorship, coaching, and support.
• Make an Impact: Contribute insights and innovative ideas to drive the company forward as a valued member of our Personal Insurance Team.

Qualifications and expertise that pave the way for Success

• Client-Focused Approach: A commitment to delivering an outstanding client experience and building long-term relationships.
• Proven Sales or Service Skills: Previous experience in sales or customer service, with an ability to meet goals and solve problems effectively.
• Strong Communication: Excellent written and verbal communication skills, with a professional and approachable style.
• Organizational Skills: The ability to prioritize tasks, work independently, and stay organized in a dynamic environment.
• Technical Proficiency: Confidence with computers and an aptitude for learning new systems and software.
• Valid RIBO License or ability to obtain in short order.
• Industry Knowledge (an asset): Designations such as CAIB or CIP are an advantage and reflect your commitment to the industry

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with the premier insurance brokerage in Canada and the fifth-largest global insurance and employee benefits broker worldwide. Our expansive network, powered by over 19,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

#LI-hybrid

Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: Up to 25%

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