Communication jobs in United States

Reporting to the Director Category the Manager Merchandising Systems leads the strategic execution and is responsible for the management of listing and product testing functions within the Shopper Engagement Team. The Manager Merchandising Systems works collaboratively with the Director of Category, Director of Insights and Strategy, and the Category Team by leading strategic recommendations and decision-making impacts from listing and product testing teams. This is a key role for Shopper Engagement and requires intense cross-functional collaboration within the organization to ensure strong and positive working relationships. The Manager Merchandising Systems is also responsible for coaching and developing the listing and product testing teams.

• Lead Listing team in being efficient and effective while executing responsibilities with excellence; provide feedback and direction with a focus on coaching and mentoring.
  • Have weekly 1-1 check-ins with each listing coordinator; finalize yearly priorities; triage day-to-day activity and prioritize tasks; review priorities, progresses and timelines with Category Managers; understand upcoming listing requirements.
• Oversee the Product Testing Program and provide leadership coaching and direction for Product Quality Assurance Coordinator.
  • Have weekly 1-1 check-ins with Product Quality Assurance Coordinator; set yearly priorities; manage annual testing budget; triage day-to-day activity and prioritize tasks; update Category Managers and Director Category on product variance processes and timelines.
• Lead effective collaboration for Shopper Engagement as the liaison with all NSLC Business Units in the design, development, and implementation of corporate initiatives.
  • Be the Shopper Engagement lead in cross-functional teams; attend meetings and share updates with the Director Category; consult with Shopper Engagement leadership on corporate initiatives.
• Collaborate with the Customer Experience team on the communication and execution of listing initiatives by attending Regional Director meetings and participating in period execution calls with store teams and Shopper Engagement.
  • Ensure Master data elements are consistently applied across categories and interact with SAP BOS, the external website, and other data sources.
  • Ensure master data elements related to articles are understood and relevant to Customer Experience and Shopper teams.
• Collaborate with NSLC teams on the execution of item master data processes.
  • Engage with Data Integrity and Reporting Analyst on data input accuracy and process improvements.
  • Improve handoff of information/data flow from listing coordinators to speed up processes.
  • Engage with other teams to streamline processes.
• Lead Shopper Engagement readiness for ERP projects.
  • Understand current ERP usage, identify areas for improvement, and address strengths and weaknesses before the project begins.
• Lead collaboration and act as a contact for Shopper Engagement in the ERP project.
  • Attend and contribute to all Shopper Engagement project meetings; prepare summaries and action plans; ensure timely information; provide weekly updates to Senior Leadership.
• Develop and maintain processes for the Shopper Engagement team in collaboration with sub-teams, researching best practices in retail and comparing with peer jurisdictions.

Secondary Responsibilities

• Participate in meetings with suppliers as necessary
• Demonstrate commitment to NSLC values, social responsibility, workplace health and safety
• Demonstrates commitment to NSLC Service Standards and Service Commitment
• Perform other related duties as assigned; some travel required primarily within Nova Scotia
• Liaise with IT, Finance, Strategy & Insights to ensure data and financial integrity standards are met
• Provide back-up support to Managers Space Planning and Pricing as required
• Demonstrates commitment to Shopper Engagement goals: Team, Shopper, Community

As a qualified candidate you will have:

• Minimum five years progressive management experience in merchandising and/or marketing in a retail environment
• Knowledge of SAP or other ERP systems in a retail/merchandising environment with preference in ERP implementation

As the ideal candidate you will also have:

• Five to ten years management experience in retail operations
• Undergraduate degree in Business Administration, Marketing, or Retail Management

An alternate combination of education and experience may be considered equivalent.

Nova Scotia Liquor Corporation (NSLC): Be part of something good. We’re building a diverse, inclusive, and purpose-driven team that supports our communities and shoppers. Apply today or visit for more information.

If you are interested in being considered for this opportunity please apply no later than 11:59 pm on November 26, 2025.

Required Experience: Manager

Reporting to the Director Category the Manager Merchandising Systems leads the strategic execution and is responsible for the management of listing and product testing functions within Shopper Engagement Team. The Manager Merchandising Systems works collaboratively with Director of Category, Director of Insights and Strategy, and the Category Team by leading strategic recommendations and decision-making impacts from listing and product testing teams. This is a key role for Shopper Engagement and requires intense cross-functional collaboration within the organization to ensure strong and positive working relationships. The Manager Merchandising Systems is also responsible for coaching and developing the listing and product testing teams.

Essential Responsibilities

• Lead Listing team in being efficient and effective while executing responsibilities with excellence; provide feedback and direction with a focus on coaching and mentoring.
  • Weekly 1-1 check-ins with each listing coordinator; finalize yearly priorities; triage day-to-day activity and prioritize tasks; review priorities, progresses and timelines with Category Managers; understand upcoming listing requirements.
• Oversee the Product Testing Program and provide leadership coaching and direction for Product Quality Assurance Coordinator.
  • Weekly 1-1 check-ins with Product Quality Assurance Coordinator; set yearly priorities; manage annual testing budget; triage day-to-day activity and prioritize tasks; update Category Managers and Director Category on product variance processes and timelines.
• Lead collaboration for Shopper Engagement as the liaison with NSLC Business Units in the design, development, and implementation of corporate initiatives.
  • Be the Shopper Engagement lead in cross-functional teams; attend meetings and share updates with Director Category; consult with Shopper Engagement leadership on corporate initiatives.
• Collaborate with Customer Experience on listing initiatives; engage in meetings and data ownership across systems.
• Collaborate with NSLC teams on item master data processes; engage with Data Integrity and Reporting Analyst; improve data input accuracy and handoff efficiency.
• Lead Shopper Engagement readiness for ERP project; understand ERP usage and areas for improvement.
• Lead collaboration and act as a contact for Shopper Engagement in the ERP project; attend all project meetings and provide summaries and action plans; ensure timely information; provide weekly updates to Senior Leadership.
• Develop and maintain processes for Shopper Engagement; research best practices and compare with peer jurisdictions.

Secondary Responsibilities

• Participate in meetings with suppliers as necessary
• Demonstrate commitment to NSLC values, social responsibility, and safety
• Perform other related duties as assigned; some travel within Nova Scotia

If you are interested in being considered for this opportunity please apply no later than 11:59 pm on November 26, 2025.