Site Support Technician

Jobtailor; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Jobtailor in Toronto, ON, is seeking an experienced IT Support Specialist to provide on-site hardware, software, and connectivity support in a fast-paced environment. You will communicate incidents to internal customers and technology teams, manage assets, and maintain workspace standards.

The role emphasizes SLA adherence, security awareness, and continuous improvement, with collaboration across 2nd/3rd line teams and active contribution to IT projects.

Qualifications

• Strong understanding of IT support processes and procedures.
• Experience supporting users in fast-paced environments and collaborating across teams.
• Ability to troubleshoot and resolve technical issues using best practices and continuous improvement.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies.
• Understanding of IT security principles and mitigation practices.
• Ability to maintain high service standards and meet agreed SLAs.
• Working knowledge of LAN/WAN networking and network troubleshooting (preferred).
• 5+ years of relevant IT support experience (preferred).

Responsibilities

• Provide technical support for hardware, software, and connectivity issues within agreed service levels.
• Communicate with internal customers and technology teams regarding incidents and requests.
• Support development of the Global Tech Support Team through guidance and best-practice sharing.
• Deliver on-site IT support, equipment management, asset control, and workspace maintenance.
• Support IT projects and collaborate with 2nd and 3rd Line Support teams.
• Improve support efficiency and self-service adoption.
• Maintain high-quality on-site support and workspace standards.
• Ensure compliance with asset management and security policies.
• Deliver site support activities and achieve positive stakeholder feedback.

Skills

IT Support

Troubleshooting

Asset Management

Network Troubleshooting

IT Security Principles

Service Levels

Continuous Improvement

Workspace Maintenance

Endpoint Support Technologies

Analytical Skills

Tools

Azure Active Directory

Windows 11

LAN/WAN Networking

Self-Service Tools

IT Support Software

Job description

• Provide technical support for hardware, software, and connectivity issues within agreed service levels


• Communicate with internal customers and technology teams regarding incidents and requests


• Support development of the Global Tech Support Team through guidance and best-practice sharing


• Deliver on-site IT support, equipment management, asset control, and workspace maintenance


• Support IT projects and collaborate with 2nd and 3rd Line Support teams


• Improve support efficiency and self-service adoption


• Maintain high-quality on-site support and workspace standards


• Ensure compliance with asset management and security policies


• Deliver site support activities and achieve positive stakeholder feedback

Requirements

• Strong understanding of IT support processes and technical procedures


• Experience supporting users in fast-paced environments and collaborating across teams


• Ability to troubleshoot and resolve technical issues using best practices and continuous improvement


• Strong analytical, problem-solving, communication, and stakeholder management skills


• Familiarity with Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies


• Understanding of IT security principles and mitigation practices


• Ability to maintain high service standards and meet agreed SLAs


• Working knowledge of LAN/WAN networking and network troubleshooting (preferred)


• 5+ years of relevant IT support experience (preferred)

Core Competencies

Demonstrates expertise in IT support processes, technical troubleshooting, and user support in fast-paced environments. Proficient in maintaining high service standards, compliance with security policies, and effective communication with stakeholders.

Highest-signal resume keywords

• IT Support Processes


• Windows Active Directory


• Microsoft 365


• Technical Troubleshooting


• Stakeholder Management

Hard Skills

• Technical Support


• Troubleshooting


• Asset Management


• Network Troubleshooting


• IT Security Principles


• Service Level Agreements


• Continuous Improvement


• Workspace Maintenance


• Endpoint Support Technologies


• Analytical Skills

Soft Skills

• Communication


• Problem-Solving


• Collaboration


• Customer Service


• Feedback Management

Industry Keywords

• IT Support


• Service Levels


• Technical Procedures


• Fast-Paced Environments


• Best Practices

Tools & Technologies

• Azure Active Directory


• Windows 11


• LAN/WAN Networking


• Self-Service Tools


• IT Support Software